Jason Mortenson

Operations Manager

Jack Links Beef Jerky

11.2003 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Increased profit by streamlining operations.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Implemented quality control systems to boost overall product consistency and reliability.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Implemented innovative programs to increase employee loyalty and reduce turnover.