A top-performing, senior-level operational leader with 15+ years of accomplished experience contributing exceptional quantitative and qualitative results within each position held. History of rapid upward mobility, meeting and exceeding aggressive goals, proven leadership style, and process improvement approach. Background includes restructuring critical departments quickly while building a solid rapport with stakeholders at all levels.
Skills
Project Management
Underperformance Turn-around
Key Performance Metrics
P&L Management
Effective Delegation
Team Collaboration
Change Management
Leadership
Critical Thinking
Problem-Solving Skills
Communication
Conflict Resolution
Active Listening
Organization
Collaboration
Delegation
Negotiation
Quote
Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.
Viktor Frankl
Work History
Managing director
State Tractor & Equipment Company LLC
Kansas City, Kansas
03.2022 - 08.2023
Monitored office workflow and administrative processes to keep operations running smoothly.
Complete oversight of coaching, development, mentoring, and strategic growth planning with senior leadership
Established structure and maintained direction of eight Senior Leaders responsible for critical departments such as Human Resources, Information Technology, Talent Acquisition, Accounting, Safety, Inventory, Procurement, and Sales
Developed and implemented warranty procedures, generating $2.1MM of additional service revenue annually
Partnered with IT to develop and implement digital platforms improving visibility, sales performance, and rental procedures
Developed and implemented Key Performance Indicators for all departments
Located, refurbished, staffed, and launched a new full-service location.
Vice President of Operations
Central Power Systems & Services
Liberty, Missouri
01.2018 - 03.2022
Responsible for all company Parts and Service Operations through the direct leadership of seven General Managers and the indirect oversight of 300 employees, 17 locations, $21MM+ after-sales inventory, $100MM in supporting revenue, and a fleet of more than 100 field service vehicles
Identified opportunities to improve business process flow and productivity.
Integrated middle management structure providing clear expectations, metrics, and accountability, resulting in improved efficiencies and more than 15% improved profitability.
Formed a diverse team to create and implement an employee program, standardizing performance review and compensation cycles and providing self-guided development paths, resulting in a turnover reduction of ~50% within the technician classification
Led team in successfully onboarding six new business partners and opening three new remote operations resulting in an average revenue increase of nearly 8% within the first 12 months of opening
Navigated the company through COVID-19 pandemic challenges with minimal personnel reduction while realizing profitable bottom-line results.
General Manager
Central Power Systems & Services
Liberty, Missouri
01.2016 - 01.2018
Total oversight of the transportation division with eight locations and ten direct reports comprised of two General Managers and eight Branch Managers
Responsible for operational P&L management, team training, development, process implementation, and customer experience improvement
Created and implemented standardized processes across all areas of oversight, improving gross profit return by 90% within one year
Collaborated with national Maintenance, Repair, and Operation (MRO) supplier, ultimately resulting in increased returns and reduced personnel requirements.
Branch Manager
Central Power Systems & Services
St. Louis, Missouri
01.2015 - 01.2016
Responsible for overseeing the daily operations of Power Generation sales, service, rental, and support location
Established a team to reverse annual losses, increase market share, and improve morale
Rebuilt location team comprised of technicians, sales personnel, and support staff, ultimately improving morale and establishing a fast-paced, performance-based positive culture of success and recognition.
Developed and earned approval for a business model to relocate the branch to a more business-centric location
Worked with local entities and officials to ensure compliance and establish appropriate zoning criteria.
Passionate about learning and committed to continual improvement.
Regional Parts manager
W.W.Williams Company
Phoenix, Arizona
01.2013 - 01.2015
Oversight of three direct reports responsible for inventory procedures, analytics, obsolescence management, and loss mitigation for a division with six locations, within Arizona, Nevada and Mexico
Collaborated with national transportation clients, developing stocking levels and direct sales partnerships
Developed a comprehensive strategy for regional inventory teams that was adopted and implemented across all company divisions
Worked with industry-specific clients to establish consignment strategies, providing maximum up-time of assets and optimizing revenue returns.