Jason Mozingo
Farmville,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Business Execution Consultant
Wells Fargo
01.2021 - 06.2024
- Served as the Product Owner and Subject Matter Expert for the Disputes line of business application as well as the Furnishing line of business application; liaison for SHRP, MRA, Regulatory, and Audit engagements
- Collaborated with business partners on initiatives and procedure creation for in-house and external applications
- Proactively identified potential issues by partnering with application technology users in lower environments and worked to find solutions to avoid impacting production
- Investigated and oversaw the resolution of all issues holistically, ensuring they were properly documented, root caused, remediated, and preventable going forward
- Created validation testing scripts for each UAT and Post Production Validations
- Ensured controls were up to standard and working as intended by collaborating with control partners
Business Risk & Control Associate
Wells Fargo
10.2017 - 01.2021
- On-boarded the Deposits team onto an in-house application, enhancing team efficiency
- Overhauled various technology & enablement user guides for both administrative and end user processing, improving user experience and understanding
- Streamlined an application priority project, enhancing project efficiency and outcomes
- Trained new hires on daily work and systems, supporting team development and knowledge sharing
- Collaborated technology to ensure in-house applications were up-to-date, and lines of business were aware of future enhancements within the applications
- Partnered with key stakeholders and third parties such as e-OSCAR and the Consumer Reporting agencies, fostering strong professional relationships
- Ensured data availability and accuracy and supported data tracking analysis for critical reports utilized by various lines of business
- Researched, documented, and communicated emerging risks to management/upper management, ensuring compliance with company information security
Business Process Analyst II
Wells Fargo
10.2016 - 10.2017
- Conducted side-by-sides with team members and analyzed policies & procedures to identify areas of opportunity, enhancing team efficiency
- Created training manuals for new hires and existing employees, supporting team development and knowledge sharing
- Facilitated meetings with management, providing analysis trends and recommendations for process improvements
- Assisted with implementation of process improvements, contributing to operational efficiency
- Acted as a liaison with the Credit Bureau Dispute Resolution team to ensure compatibility of products, services, and technological developments with current processes and designs
- Participated in projects and work initiatives to identify operational risk and enhancing risk management; ensured team continued to adhere to regulatory laws, such as FCRA and FDCPA, and maintaining compliance
Education
Associate of Applied Science - Business Administration
Pitt Community College
06.2005
Skills
- Experienced with various Consumer Lending products: Auto, Home Mortgage, Home Equity, Educational Finance, Credit Card, Personal Lines, and Deposits
- Skilled within Credit Bureau Management: Consumer Reporting Disputes processing, compliance, controls, regulations (FCRA, FDCPA, UDAP), mitigating risks, as well as supporting various systems & applications
- Business liaison and administrator for third party vendor OLDE and the e-OSCAR application and variety of services
- Insights into Credit Reporting Agencies: Experian, Equifax, TransUnion, and Innovis
- Trained in Agile and Waterfall methodologies and utilization of JIRA and Confluence
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Versed in Microsoft SQL Server Management Studio application
Timeline
Business Execution Consultant
Wells Fargo
01.2021 - 06.2024
Business Risk & Control Associate
Wells Fargo
10.2017 - 01.2021
Business Process Analyst II
Wells Fargo
10.2016 - 10.2017
Associate of Applied Science - Business Administration
Pitt Community College