Summary
Overview
Work History
Education
Skills
Timeline
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JASON M. SAMACO

Baltimore

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

18
18
years of professional experience

Work History

Operations (OCC) Supervisor

GRANDVIEW AVIATION
11.2021 - 03.2025
  • Company Overview: Global Medical Response (GMR)
  • Led the collaboration with the Director of Operations to guarantee efficient flight schedule execution, considering crew, budget, and internal/regulatory compliance
  • Guided and directed team members on a daily basis to maintain consistent, safe, and reliable operations and service delivery
  • Supervised Flight Followers, Trip Services, and Dispatchers and provided support as needed
  • Conducted weekly meetings with the Flight Scheduler to verify the accuracy of all flight crew duty schedules and adequate rest periods are provided
  • Communicated with the maintenance team to ensure that the aircraft is airworthy before each flight
  • Managed pilot and flight crew currency, training, and qualification requirements, in collaboration with Chief Pilots, for all assigned flights
  • Facilitated with various airports to ensure that arrivals and departures are on schedule
  • Coordinated with the Resource Optimization Department to ensure all trips are being executed as efficiently as possible
  • Monitored and tracked all flight activities in real time using ForeFlight, Live ATC, FlightAware, and GVA Schedaero for efficient aircraft management and scheduling
  • Handled communication and organized documents with US Customs and Border Protection for international flights using USCBP application
  • Ensured all flight logs and expense reports are accurately completed and distributed to the appropriate personnel in a timely manner once the trip has been completed using GVA Workbook Statistics
  • Implemented a system that ensured all flight crew rest and duty reports are completed at the beginning of each month
  • Mentored team members in all job duties and tracks progress, improvement, and problem areas including on timely and professional communication
  • Confirmed all passengers are vetted before the flight and the team has access to the TSA Watchlist to comply with the TFSSP’s watchlist vetting requirements
  • Performed other duties as assigned
  • Global Medical Response (GMR)

Administrative Specialist II

MARTIN STATE AIRPORT
05.2020 - 10.2021
  • Company Overview: MDOT/MAA
  • Analyzed flight department activity trends, prepared detailed reports, and provided data related to flight operations as requested by management, including FAA, tail number, phone number, and aircraft type research
  • Entered new customer information using the FBO application
  • Builds and maintains customer relationships and ensures their satisfaction
  • Worked closely with FBO accounting to ensure price agreements are set up properly
  • Assisted in creating/updating centrally based shared files for FBO Tenants, Customer Contacts, Listing of Services and Fees, and Customer Pricing
  • Charged transient/base aircraft using Power9 system
  • Responsible for interacting with ground and air-based business aviation customers via telephone and message exchanges during all flight planning and operations phases
  • Provided logistical assistance for flight crews and passengers including airport arrival and departure reservation management
  • Responded to incoming customer messages and telephone calls
  • Performed other duties as assigned
  • MDOT/MAA

Customer Service Team Lead

SIGNATURE FLIGHT SUPPORT
03.2007 - 04.2020
  • Company Overview: A BBA Aviation Company
  • Implemented new hire training and provided ongoing support to ensure adherence to departmental guidelines
  • Effectively handled escalated issues that required supervisory intervention, resulting in customer satisfaction and timely resolution
  • Worked closely with management to identify training needs
  • Prepared and submitted monthly landing reports to the General Manager
  • Supervised operations next to the Customer Service Supervisor
  • Provided an optimal level of customer service to all customers
  • Sets up complex orders and performed multiple tasks at the same time
  • Delivered comprehensive support to base tenants and flight crew by efficiently managing their requests for services
  • This included coordinating fuel supply, catering options, hangar space availability, ground transportation logistics, and hotel accommodation
  • Resolved customer’s requests, questions, and complaints regarding the Company’s services or products
  • Ensured adherence to company policies and procedures, particularly in areas of customer service standards, ramp operations, safety, and security
  • Communicated with customers and flight crew using ConciAir System, Unicom/air-to-ground radio
  • Established new accounts, maintained records, and generated reports along with other managerial responsibilities
  • Earned exceptional ratings and testimonials from clients
  • Performed other duties as assigned
  • A BBA Aviation Company

Education

Bachelor of Arts - Economics

COLEGIO DE SAN JUAN DE LETRAN (Letran College)
03.1999

Skills

  • Proficient in IOS, MS Office
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Strategic planning
  • Operations management
  • Multitasking

Timeline

Operations (OCC) Supervisor

GRANDVIEW AVIATION
11.2021 - 03.2025

Administrative Specialist II

MARTIN STATE AIRPORT
05.2020 - 10.2021

Customer Service Team Lead

SIGNATURE FLIGHT SUPPORT
03.2007 - 04.2020

Bachelor of Arts - Economics

COLEGIO DE SAN JUAN DE LETRAN (Letran College)

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JASON M. SAMACO