Jason M. Tonge
St. Johns,FL
Summary
Seeking to leverage a robust background in leadership, sales and administration to contribute effectively and drive organizational success. Highly organized and detail-oriented professional with over 15 years of leadership and sales experience, dedicated to providing compassionate and consistent service. Adept at building lasting partnerships and utilizing extensive knowledge and medical background to provide the best client/patient experience.
Overview
8
8
years of professional experience
Work History
Care Navigator
CENTENE
Remote
07.2022 - 04.2025
- Continuously exceeded monthly/quarterly targeted metric driven direct-to-consumer sales through inbound calls, referrals, and outbound outreach. (B2C sales)
- Traveled 35% of the time completing patient visits, visiting providers and specialists and other prospect partners within territory.
- Patient Assessment: Collaborated with primary care physicians to assess and determine patients' health and social needs.
- Care Planning: Managed high-risk patient cases, ensuring adherence to health maintenance goals and chronic care management strategies.
- Medicare/Medicaid Coordination: Applied extensive knowledge to coordinate care services effectively.
- Documentation: Maintained accurate electronic records and documented patient interactions for compliance.
- Collaborated with operations and clinical teams to ensure successful onboarding and client satisfaction.
Community Health Services Representative
CENTENE
Remote
12.2018 - 07.2022
- Continuously exceeded monthly/quarterly targeted metric in acquiring patient members for case management through Sunshine Health via cold leads. (B2C sales)
- Patient Assessment: Collaborated with primary care physicians to assess and determine patients' health and social needs.
- Demonstrated adaptability when faced with challenging technology system issues and changes. Assisted in training team members.
- Care Planning: Managed high-risk patient cases, ensuring adherence to health maintenance goals and chronic care management strategies.
- Medicare/Medicaid Coordination: Applied extensive knowledge to coordinate care services effectively.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services. (B2C Sales)
- Traveled 15% of the time completing patient visits, visiting providers and specialists and other prospect partners within territory.
Care Coordinator
Family Care Partners
Jacksonville, FL
12.2017 - 12.2018
- Conducted B2B and B2C sales- Met or exceeded individual and team targets while maintaining high patient and external partner satisfaction.
- Supported marketing initiatives, events, and campaigns targeting both B2B and B2C audiences.
- Enhanced member care through personalized care plan development and coordination.
- Evaluated member needs by conducting thorough assessments and identifying care barriers.
- Educated members and caregivers on healthcare options and available benefits.
- Ensured regulatory compliance by documenting all care management activities effectively.
Health Insurance Sales Agent
Zero Chaos (Florida Blue)
Jacksonville, FL
07.2017 - 12.2017
- Successfully obtained 2-40 Resident Health Agent License
- B2C sales- met and exceeded personal and team metrics via outbound and inbound calls for new and existing customers.
- Guided clients through health insurance options for Medicaid/Medicare, ensuring informed decision-making and satisfaction.
- Educated clients on policy benefits, coverage details, and enrollment processes.
- Assisted in resolving complex customer service issues with current policy holders.
Education
Business Management - Criminal Justice, Minor
Southern Adventist University
TNSkills
- Seasoned B2B/B2C sales- consistently closing 85-95% of targets
- Relationship building and management
- Account management
- Comprehensive Needs Assessment Health Education & Promotion
- Personalized Care Planning
- Medicare/Medicaid Expertise
- High-Risk Patient Management
- Strong Communication & Advocacy
- Data Analysis & Reporting
- Team Collaboration & Coordination
- Policy Adherence & Compliance
- Healthcare systems
- Patient confidentiality
- Strategic selling
- Customer relationship management (CRM)
- Sales quota achievement
- Marketing strategy implementation
- Service coordination
- Negotiation skills
- Conflict resolution
- Task prioritization
- Flexible and adaptable
Timeline
Care Navigator
CENTENE
07.2022 - 04.2025
Community Health Services Representative
CENTENE
12.2018 - 07.2022
Care Coordinator
Family Care Partners
12.2017 - 12.2018
Health Insurance Sales Agent
Zero Chaos (Florida Blue)
07.2017 - 12.2017
Business Management - Criminal Justice, Minor
Southern Adventist University
MILITARY EXPERIENCE
- United States Army
- Combat Medical Specialist/Personnel Clerk | July, 1987 – April, 2001
- Supported 978th Military Police during diverse training missions, ensuring operational readiness and health support.
- Administered emergency and routine medical care to combat and non-combat casualties, including outpatient care such as interviewing patients, recording medical histories, and conducting vital signs assessments.
- Proficient in drawing, preparing, and collecting blood samples for laboratory analysis, maintaining meticulous health records and updating clinical files.
- Managed Retirement Services & ID Processing for Military Service Members and Families, ensuring efficient and accurate administrative support.
- Supervised Field and Clinical Medical Facilities under physician supervision, ensuring adherence to medical protocols and operational excellence.
- Achieved promotion to E-4 ranking through accelerated promotion process 9/92, demonstrating leadership and proficiency in medical and administrative roles.
Licenses
LICENSE # W440667
HEALTH 2-40
LIFE INCL VARIABLE ANNUITY 2-14