Jason Murphy

Job Description Summary

This position, reporting to the Director of Infrastructure, is responsible for the university enterprise voice systems and communications infrastructure. The position works as part of the Infrastructure team on the design, implementation, and day-to-day operations of the campus voice, data, and video infrastructure, including construction-related projects.
In-office position in Stephenville Texas with work hours of Mon-Fri; 8 AM-5 PM or as work requirements indicate which may include after-hours/late hours as needed. Serves as Campus Security Authority (CSA).

Job Description

This position, reporting to the Director of Infrastructure, is responsible for the university enterprise voice systems and communications infrastructure. The position works as part of the Infrastructure team on the design, implementation, and day-to-day operations of the campus voice, data, and video infrastructure, including construction-related projects.

In-office position in Stephenville Texas with work hours of Mon-Fri; 8 AM-5 PM or as work requirements indicate which may include after-hours/late hours as needed; Serves as Campus Security Authority (CSA).

Essential Duties and Responsibilities:

50% Campus Communication Infrastructure Support

• Supports operations of voice, data, and video communication infrastructure.
• Monitors the enterprise voice systems quickly identifying problems that occur and resolving them in a timely and efficient manner.
• Assists in the designs, controls, and processes for supporting the delivery of large-scale information technology services.
• Monitors and analyzes operational metrics and implements continuous improvement methodologies to include corrective actions.
• Performs technical duties in support of large projects and operations. Serves as a technical resource for other staff members.
• Recommends and implements system enhancements that will improve security, performance, and reliability.
• Maintains, establishes, and develops new collaborative working relationships with stakeholders, customers, and vendors.

20% IT Construction Project Management

• Oversees construction-related projects with IT components.
• Uses established project management protocols to assist in the planning, budgeting, execution, and successful completion of departmental and university projects.
• Facilitates the analysis of project needs, risks, and recommends solutions.
• Interacts and coordinates activities with customers, departments, and contractors.

20% Support and Problem Resolution

• Works with other departments and end users on telecommunications moves, adds, and changes.
• Installs, repairs, and maintains university cabling infrastructure.
• Installs, maintains, and troubleshoots third-party telecommunications applications and appliances.
• Assists with the installations or upgrades of campus voice endpoints, and works with other members of IT and/or the campus to provide telephone services.
• Serves as lead on service tickets allocating service requests to the appropriate team members.

10% Other

• May require availability to work some nights, weekends, and holidays.
• Performs other duties as assigned

Minimum Qualifications:

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Two years of related experience.

Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications.
• Knowledge of intermediate troubleshooting, client relations, ingenuity, formulating and contributing ideas, general knowledge of structured cabling, and VoIP systems.
• Ability to multitask and work cooperatively with others.
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system

Preferred Education and Experience:

• Building Industry Consulting Service International (BICSI) certifications
• Experience with Cisco Voice administration.
• Experience with Cisco Unified Communications Manager, Unified Contact Center Express, Unity Connection, Unified Presence Server, Jabber, and Finesse.
• Experience with cable testing equipment.
• Knowledge of communications infrastructure and Telecommunication Industry Association (TIA) Electronic Industries Alliance (EIA) & Building Industry Consulting Service International (BICSI) standards.
• Implemented system upgrades and patches, enhancing security and reliability of infrastructure systems.

- Led network engineering operations supporting enterprise environments of 500+ users and multiple remote sites
- Directed design, installation, and maintenance of complex telecommunications infrastructure valued at $10M+
- Managed and mentored 15–30 network and communications personnel
- Reduced network downtime by 60-70%
- Coordinated multiple simultaneous network projects
- Oversaw troubleshooting of high-priority enterprise outages
- Developed and enforced SOPs and documentation practices
- Generated executive-level reports and technical briefings
- Collaborated with stakeholders on large-scale upgrades

• Managed deployment of cutting-edge communication systems, enhancing operational readiness.
• Led telecommunications operations to ensure seamless connectivity across military installations.

- Installed and supported communication networks
- Led deployment and certification of 10+ systems
- Reduced incident resolution time by 30%
- Supervised 10–20 technicians
- Maintained COMSEC compliance
- Developed training programs improving readiness

• Supervised systems operations, ensuring compliance with Department of Defense regulations and standards.
• Collaborated with IT departments to integrate new technologies into existing systems effectively.
• Led cross-functional teams to enhance system performance and operational efficiency.

• Provided technical support for hardware and software issues across various military systems.
• Diagnosed and resolved network connectivity problems, ensuring minimal downtime for users.
• Trained personnel on new technologies and software applications to enhance operational efficiency.
• Developed and maintained documentation for IT procedures, improving knowledge transfer among staff.
• Led troubleshooting efforts during system outages, coordinating with cross-functional teams for quick recovery.
• Implemented process improvements that streamlined IT support operations and reduced response times.
• Managed IP-based networks supporting 300+ users
• Maintained >98% uptime
• Improved performance by 60–80%
• Supported NOC operations
• Analyzed network performance data
• Trained junior personnel