Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Area Manager
Onin Staffing
Birmingham, Lincoln, And Cullman, AL
12.2023 - Current
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Supervised various locations, enforcing high-quality standards of operation.
Market Manager
Onin Staffing
Birmingham And Cullman, AL
05.2022 - 12.2023
Increased market share by identifying and capitalizing on emerging market trends.
Streamlined internal processes, enhancing operational efficiency and reducing costs.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Built brand awareness in local market and increased penetration with proactive strategies.
Selling Branch Manager
Onin Staffing
Birmingham, AL
07.2021 - 05.2022
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Selling Branch Manager
Malone Staffing
Hoover, AL
01.2018 - 07.2020
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Major Account Manager
Kyle Office Solutions
Tuscaloosa, AL
10.2014 - 01.2018
Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
Delivered presentations to C-suite executives, effectively communicating the value proposition of our products and services.
Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
Developed customized solutions for clients, resulting in increased customer satisfaction and loyalty.
Education
Business Administration
Grandview University
Des Moines
Skills
Operations management
Relationship building and management
Team development
Goals and performance
Performance management
Process improvement
Customer relationship management
Staff development
Business development
Sales expertise
Territory management
Accomplishments
Led a team of 3 Selling Business Managers.
Achieved [Result] by completing [Task] with accuracy and efficiency.
Collaborated with cross functional support staff in order to exceed our goals.