Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
CORE LEADERSHIP COMPETENCIES
PROFESSIONAL DEVELOPMENT & TOOLS
Generic
JASON NARDELLA
Open To Work

JASON NARDELLA

Retail Associate Manager & Collegiate Cheerleading Coach
Greater Chicago Area,IL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Human Resources InternHuman Resources SpecialistTraining and Development ManagerBusiness Administrator

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Greater Chicago Area, IL, USChicago, IL
Open to relocation: Yes

Salary Range

75000/yr - 200000/yr

Important To Me

Work-life balanceCompany Culture401k matchPaid time offStock Options / Equity / Profit SharingCareer advancementHealthcare benefitsPaid sick leave

Summary

Dynamic, people-focused leader with over six years of experience at T-Mobile and a diverse background in retail, recreation, and collegiate athletics. Proven track record of advancing from Mobile Expert to Retail Associate Manager, showcasing expertise in talent development, performance coaching, and operational excellence. Skilled in leading change initiatives and translating key performance indicators into actionable strategies that enhance customer satisfaction. Currently pursuing a B.A. in Business Administration while serving as an Assistant Coach for a three-time NCA Collegiate National Championship program, demonstrating a strong commitment to leadership and continuous growth.

Overview

14
14
years of professional experience

Work History

Assistant Cheer Coach

Roosevelt University
01.2023 - Current
  • Elevate athlete skills and maximize competition preparedness for program that achieved 3 NCA collegiate national championship titles while supporting transition into NCAA Division II competition.
  • Crafted training programs to improve cheerleading skills and boost overall team performance.
  • Developed practices focused on improving tumbling & stunting safety and technique. Delivered tailored feedback for effective goal setting and performance coaching in high-pressure situations, while fostering accountability.
  • Facilitate engagement with coaching and athletics staff concerning tryouts, recruitment timelines, competition strategies, and athlete communications to strengthen program implementation and team culture.

Retail Associate Manager

T-Mobile USA, Inc.
08.2023 - 08.2026
  • Guided and cultivated 10+ mobile experts through structured coaching conversations, product and procedure training, and live performance feedback to enhance sales execution, customer engagement, and service consistency.
  • Directed strategic initiatives resulting in store advancement from bottom 40% to top 20%, elevating value-added services performance from about $20 to $32
  • Implemented customer engagement strategies that enhanced overall service experience and satisfaction.
  • Reduced discrepancies and improved stock accuracy by streamlining inventory management. Organized displays and enforced cleanliness to elevate store operations. Implemented processes aimed at operational efficiency. Reviewed cash handling and operations reports to maintain accountability.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Trained new employees on company policies, sales techniques, and customer service best practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Boosted sales efficiency through cross-selling related items or up-selling higher-end options when appropriate for the customer''s needs.

Mobile Expert/Key Holder

T-Mobile USA, Inc.
09.2019 - 08.2023
  • Delivered consultative wireless sales and service, resolved complex account and device concerns, and built a four-year track record in front-line execution that led to promotion into Retail Associate Manager in August 2023.
  • Educated customers on mobile products and services, enhancing user satisfaction and loyalty.
  • Assisted in inventory management, ensuring optimal stock levels of mobile devices and accessories.

Aquatic Director

Veterans Park District
05.2012 - 09.2019
  • Directed operations and safety for a facility serving 500+ weekly guests; recruited, trained, and scheduled 30+ staff across customer-facing and safety-critical functions.
  • Reduced incidents by 40% through stronger operating standards and launched programs and events that increased community engagement..
  • Developed and implemented training programs for lifeguards and aquatic staff to enhance service quality.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations .
  • Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
  • Ensured compliance with federal, state, and local regulations through regular reviews of safety protocols, staff certifications, and equipment standards.
  • Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.

Education

No Degree - Physical Education

Northern Illinois University
DeKalb, IL
05.2019

Bachelor of Arts - Business Administration

The University of Arizona Global Campus
Chandler, AZ
05.2027

Skills

  • Advanced stunt techniques
  • Team motivation
  • Strength training
  • Tumbling technique
  • Flexibility training
  • Choreography design & Routine Development
  • Teamwork and collaboration
  • Safety awareness
  • Recruitment strategies
  • Attention to detail
  • Travel coordination
  • Multitasking

Accomplishments

  • Achieved Three 1st Place : One Top 10 record in 4 years of Coaching
  • Exceeded monthly store sales goals 6 months in a row.
  • Supervised team of 30+ staff members.
  • Achieved 2018 Platinum International Aquatic Safety Award from Jeff Ellis & Associates
  • Achieved 2015 Gold International Aquatic Safety Award from Jeff Ellis & Associates

Affiliations

  • Society of Human Resource Management

Timeline

Retail Associate Manager

T-Mobile USA, Inc.
08.2023 - 08.2026

Assistant Cheer Coach

Roosevelt University
01.2023 - Current

Mobile Expert/Key Holder

T-Mobile USA, Inc.
09.2019 - 08.2023

Aquatic Director

Veterans Park District
05.2012 - 09.2019

Bachelor of Arts - Business Administration

The University of Arizona Global Campus

No Degree - Physical Education

Northern Illinois University

CORE LEADERSHIP COMPETENCIES

Leadership & Talent Development | Performance Monitoring | Change Agility | Change Management Coaching | Customer Engagement | Escalation Resolution | Sales Performance Coaching | Retail Operations | KPI Analysis | Workforce Coordination | Flexibility in the Workplace

PROFESSIONAL DEVELOPMENT & TOOLS

T-Mobile LEAD Program | Workday | Power BI | KPI dashboards | Workforce scheduling systems | Microsoft Excel, Word & PowerPoint

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JASON NARDELLARetail Associate Manager & Collegiate Cheerleading Coach