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**Process Engineering (Charles City, IA) Talent Pipeline-Future Opportunities

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Associate Principal Engineer

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Desktop Support Engineer with 3years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-driven Desktop Support Engineer with over 3 years of experience at NSR PETROL SERVICES, specializing in system performance enhancement and customer satisfaction through expert resolution of complex technical issues. Proficient in data backup and recovery, consistently improving help desk ticket resolution times while delivering exceptional end-user support. Strong foundation in installing, configuring, and maintaining desktop and laptop computers, personal and network printers, and various applications, along with a solid understanding of TCP/IP protocols. Recognized for effective collaboration with team members and adaptability to evolving requirements, showcasing outstanding problem-solving abilities and a commitment to delivering high-quality technical support.

I am a person driven by sucess and is always hungry for victory in any workplace I get to. I always strive for excellence in this ever-growing IT industry with my skills.

Carrier Objective: To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization.

IT Support Specialist with over 20 years of experience in diagnosing and resolving hardware, software, and network issues; recognized for reducing ticket resolution times by an average of two hours weekly while managing complex end-user challenges through ServiceNow and remote support. Achievements include optimizing SCCM imaging processes at NTT Data and streamlining Windows 10 deployments at Cognizant. Certified Ethical Hacker with expertise in cybersecurity measures to safeguard sensitive data.

Jason Nelson

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Desktop Support Engineer

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Desktop Support Engineer

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Associate of Science - Computer Science

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