Jason Nelson
CHARLES CITY,IA
Summary
Professional with robust experience in IT support, well-versed in troubleshooting hardware and software issues, and managing system configurations. Known for strong collaboration skills and ability to adapt to evolving requirements. Adept at providing solutions that ensure optimal performance and user satisfaction. Highly reliable, with focus on achieving results through effective communication and technical expertise.
Overview
11
11
years of professional experience
Work History
Desktop Support Engineer
St Lukes Hospital
01.2018 - 02.2024
- Reduced response times for desktop tickets by swiftly addressing user-reported issues related to network connectivity or hardware performance.
- Elevated end-user satisfaction rates via promptly addressing help desk requests and providing effective desktop support solutions.
- Established strong working relationships with users through clear communication, fostering trust in the desktop support's ability to address concerns quickly and accurately.
- Continuously evaluated performance, identifying areas for improvement and implementing targeted strategies to enhance efficiency and overall customer satisfaction.
Help Desk
Apac
12.2012 - 01.2018
- Reduced response times for desktop tickets by swiftly addressing user-reported issues related to network connectivity or hardware performance.
- Elevated end-user satisfaction rates via promptly addressing help desk requests and providing effective desktop support solutions.
- Established strong working relationships with users through clear communication, fostering trust in the desktop support's ability to address concerns quickly and accurately.
- Continuously evaluated performance, identifying areas for improvement and implementing targeted strategies to enhance efficiency and overall customer satisfaction.
Education
Associate of Science - Computer Science
Hamilton College, IA, U.S.
Cedar Rapids, IASkills
Windows operating system
Timeline
Desktop Support Engineer
St Lukes Hospital
01.2018 - 02.2024
Help Desk
Apac
12.2012 - 01.2018
Associate of Science - Computer Science
Hamilton College, IA, U.S.