Jason Nemelka
Salt Lake City,UT
Summary
Dynamic leader with a proven track record at Einstein Bros. Bagels, adept in inventory management and team building. Spearheaded operational strategies that significantly enhanced efficiency and customer satisfaction. Recognized for exceptional P&L management and fostering a collaborative work environment. Excelled in recruiting and training, driving a culture of excellence and achievement. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
39
39
years of professional experience
1
1
Certification
Work History
General Manager
Einstein Bros. Bagels
Taylorsville, UT
01.2018 - Current
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
General Manager
NPC International
South Jordan, USA
01.2016 - 01.2018
- Company Overview: Wendy's
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Del Taco
Sandy, USA
01.2015 - 01.2016
- Responsible for overall operations of 24/7 facility
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
General Manager
Fazolis
West Jordan, USA
01.2004 - 01.2015
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Designed sales and service strategies to improve revenue and retention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- 2006 manager of the year in over 300 units nation wide
General Manager
Quiznos
West Jordan, USA
01.1999 - 01.2004
- Opened new Restaurant in 2001
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
Boat Rental Manager
Aramark Leisure Service
Lake Powell, USA
01.1998 - 01.1999
- Managed boat rental office and marina retail store
- Supervised over 50 employees during peak summer months
- Performed daily inspections on all rental properties to ensure that they met company standards.
- Developed and implemented strategies to increase customer satisfaction with the rental process.
- Created and maintained accurate records of rental contracts, payments, and other related documents.
- Responded promptly to tenant requests and complaints, resolving issues in a timely manner.
- Ensured compliance with federal, state, and local regulations regarding rentals and leases.
- Maintained strong relationships with vendors providing services such as repairs, cleaning, landscaping.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Explained policies and reviewed documentation to obtain signatures.
- Oversaw maintenance, appearance and performance of company vehicles.
- Prepared and submitted reports to supervisor.
- Oversaw daily operations, maintenance, and administration of various properties.
General Manager
Arby's Inc
Salt Lake City, USA
01.1986 - 01.1998
- Overall operations, scheduling, hiring, training, and P&L management
- Multi unit manager for over a year
- Managed up to 50 employees at any given time
Education
High school or equivalent -
Skills
- Inventory
- Inventory Management
- Operations
- Payroll
- Scheduling
- Word
- Training
- Microsoft Word
- Team Building
- Retail sales
- P&L Management
- Profit & Loss
- Labor Cost Analysis
- Budgeting
- Forecasting
- Facilities Maintenance
- Recruiting
- Database Administration
- Team Management
Certification
Serve Safe, 10/01/19, 10/01/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Einstein Bros. Bagels
01.2018 - Current
General Manager
NPC International
01.2016 - 01.2018
General Manager
Del Taco
01.2015 - 01.2016
General Manager
Fazolis
01.2004 - 01.2015
General Manager
Quiznos
01.1999 - 01.2004
Boat Rental Manager
Aramark Leisure Service
01.1998 - 01.1999
General Manager
Arby's Inc
01.1986 - 01.1998