Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jason Nesheim

Yorkville,IL

Summary

Dynamic healthcare leader with extensive experience at Elmhurst Memorial Hospital, excelling in operations management and team leadership. Proven track record in enhancing patient satisfaction and optimizing processes, resulting in improved efficiency. Skilled in decision-making and relationship building, fostering collaboration to achieve strategic goals and drive quality patient care.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager, Immediate Care and Walk-In Clinics

Endeavor Health
02.2016 - Current
  • Managed oversight of 13 clinics and over 150 staff members with annual visits over 150,000/year.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Interim Director of Daily Op, Emergency Department

Elmhurst Memorial Hospital
08.2015 - 02.2016
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Navigated department through periods of significant change, maintaining focus on long-term strategic goals.
  • Boosted operational efficiency by optimizing throughput processes.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing staffing, supply costs and daily operational expenditures.

Assistant Manager, Emergency Department

Elmhurst Hospital
07.2010 - 07.2015
  • Served as a liaison between the Emergency Department and hospital administration, communicating departmental needs and advocating for necessary resources support.
  • Mentored junior staff members, fostering a supportive learning environment to enhance professional growth within the department.
  • Promoted a culture of safety within the department by implementing best practices for accident prevention and injury reduction among staff members.
  • Developed strong relationships with community partners such as EMS providers, police departments, fire departments, schools, civic organizations to foster collaborative emergency preparedness efforts.
  • Improved patient flow by streamlining triage and intake processes in the Emergency Department.
  • Analyzed staff utilization and workload distribution with respect to organization, fiscal management and department trends.
  • Implemented quality improvement initiatives to identify areas of opportunity and drive continuous improvement in patient care delivery.
  • Championed patient-centered care principles by actively engaging with patients families addressing concerns ensuring a positive experience during their visit.
  • Developed policies and procedures to maintain compliance with regulatory requirements and accreditation standards.
  • Optimized patient satisfaction scores by regularly soliciting feedback on department performance from both patients and families.
  • Reduced wait times for patients by implementing efficient scheduling systems and optimizing staffing levels.
  • Coordinated emergency response efforts during critical incidents, ensuring timely medical intervention for patients in need.
  • Oversaw inventory management practices to ensure adequate supply availability while minimizing waste expenses.
  • Collaborated with physicians, nurses, and other healthcare professionals to provide high-quality patient care.
  • Identified situations requiring corrective action and organized, analyzed and presented appropriate documentation.
  • Assisted in recruiting, interviewing, hiring, orienting, and retaining top talent within the Emergency Department team.

Registered Nurse, Emergency Department

Elmhurst Hospital
06.2007 - 07.2010
  • Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
  • Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
  • Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
  • Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
  • Collaborated with interdisciplinary teams to plan and implement patient care strategies.
  • Improved departmental response times by participating in development of new emergency protocols.
  • Assisted in training and mentoring of new nursing staff, ensuring high standards of care.
  • Coordinated with healthcare teams to ensure seamless patient transitions from emergency care to specialized departments.
  • Supported department leadership in implementation of policy changes, leading to improved patient care standards.

Education

Bachelor of Science - Nursing

Elmhurst University
Elmhurst, IL
05-2017

Associate of Science - Nursing

College of DuPage
Glen Ellyn, IL
06-2007

Associate of Science - Fire Science

College of DuPage
Glen Ellyn, IL
07-2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Relationship building
  • Operations management
  • Project planning
  • Change management

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • [Area of certification], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Timeline

Manager, Immediate Care and Walk-In Clinics

Endeavor Health
02.2016 - Current

Interim Director of Daily Op, Emergency Department

Elmhurst Memorial Hospital
08.2015 - 02.2016

Assistant Manager, Emergency Department

Elmhurst Hospital
07.2010 - 07.2015

Registered Nurse, Emergency Department

Elmhurst Hospital
06.2007 - 07.2010

Bachelor of Science - Nursing

Elmhurst University

Associate of Science - Nursing

College of DuPage

Associate of Science - Fire Science

College of DuPage

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