Jason Nguyen
Houston
Summary
Dynamic professional with extensive experience in customer service and warehouse operations, including a proven track record at FedEx. Skilled in heavy lifting and effective communication, I excel in problem resolution and thrive in fast-paced environments, consistently enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Door to door
Power Home Remodeling
Houston
12.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
Barista
Black Rock Coffee Bar
Katy
07.2022 - Current
- Handle customer service, high-paced working, and problem-solving. Keeping the area clean, as well as helping with grand openings for brand-new stores. Ability to keep count of inventory in the back rooms.
- Assisted customers with menu selections and provided product recommendations.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to ensure smooth daily operations.
- Resolved customer inquiries and complaints in a professional manner.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Heb order selector
HEB
Houston
03.2022 - 07.2022
- Operated effectively in freezing temperatures ranging from 30°F to 50°F.
Selected and organized items on devices in proper sequence.
Lifted and stacked items exceeding 100 pounds efficiently.
Maintained a fast-paced work environment while meeting deadlines.
Executed 12-16 hour shifts while remaining on feet throughout.
Solved problems independently and implemented effective solutions.
Utilized equipment such as barret, powerjack, and swingjack proficiently.
Target Team Member
Target
Katy
02.2021 - 01.2022
- Unload the truck every morning. I have to provide customer support to the guests. Restock the shelves and complete a zone of the area. In charge of price changes and price changing. Ability to use specific machines, like a pallet jack or crown, to backstop items or pull them out onto the floor.
- Stocked shelves and organized merchandise for easy access.
- Maintained cleanliness and order in sales floor and backroom areas.
- Monitored inventory levels and reported shortages to management promptly.
FedEx Package Handler
FedEx
Cypress
02.2018 - 10.2018
- Handle packages at a fast rate, including stacking, scanning, and heavy lifting. Make sure trucks are filled before they are able to leave the site.
- Sorted packages by size and destination for efficient delivery processing.
- Operated package handling equipment to move items through the facility.
- Followed safety protocols to ensure a secure working environment for all staff.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Education
High school diploma -
Morton Ranch High School
Katy, TXSkills
- Shipping and receiving
- Load and unload
- Pallet jack operation
- Warehouse operations
- RF scanner usage
- Heavy lifting techniques
- Packaging and labeling
- Materials handling expertise
- Communication skills
- Order picking strategies
- Social work experience
- Problem resolution
- Customer service
- Effective communication
- Hospitality and accommodation
Languages
Vietnamese - Intermediate
Timeline
Door to door
Power Home Remodeling
12.2025 - Current
Barista
Black Rock Coffee Bar
07.2022 - Current
Heb order selector
HEB
03.2022 - 07.2022
Target Team Member
Target
02.2021 - 01.2022
FedEx Package Handler
FedEx
02.2018 - 10.2018
High school diploma -
Morton Ranch High School