Summary
Overview
Work History
Education
Skills
Timeline
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Jason Nickerson

Wareham,MA

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

9
9
years of professional experience

Work History

Head of IT Operations, US

Akelius Technolgies
07.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Investigate escalated issues to determine root cause and recommend process or procedure revisions, if appropriate

IT Operations Team Lead, US

Akelius Technologies
10.2019 - 07.2022
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Tracked company equipment, tools and technology to manage inventory.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • hardware (Dell laptops) and Software (Office, Adobe, etc) troubleshooting skills
  • support and administer third-party applications such as Yardi real estate and Citrix for end user
  • hands on experience in networking, routing and switching
  • Compiled training materials for new employees and tracked skill development.

IT Help Desk Technician

Steward Health Care
08.2018 - 10.2019
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Documented support interactions for future reference.
  • Provided on-call support for critical issues related to [Meditech].

Coordinator 1 Technical Product Sales Support

Comcast
04.2017 - 08.2018
  • Ensure contracts meet all submission criteria and compliance
    requirements and approve or reject contracts as appropriate.
  • Review contract and validate services with customer to ensure
    accuracy.
  • Serve as primary interface with identified customer IT/technical personnel.
  • Navigates through multiple systems to build, track, and monitor orders. Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
  • Meet scorecard productivity/quality metrics.


Business Support Specialist

Comcast
06.2014 - 04.2017
  • Delivered exceptional customer experiences and promoted strong relationships.
  • Consulted with customers about current products and services, proposed upgrades and finalized sales.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
  • Accepted payments, issued credits and resolved billing issues.
  • Strives for First Call Resolution while handling all issues with
    urgency, ownership and accountability.
  • Performs complex diagnostic troubleshooting to resolve voice, video & data service issues.
  • Responsible for fulfilling client requests to make changes to their Comcast Business Class Services including voice, video & data products.
  • Identifies opportunities for process improvements & Recommend solutions to leadership.

Education

High School Diploma -

Lynn English High School
Lynn, MA
06.1998

Skills

  • Product Management
  • Superb Time Management Skills
  • Health Information Policy and Procedure Development
  • Revenue Generation
  • New Product Introduction Strategies
  • Microsoft Office Expertise
  • Assignment Delegation
  • Staff Training
  • Recruiting and Hiring
  • Leadership
  • Business Development Understanding
  • Productivity Improvement
  • Contract Review and Recommendations
  • Contract Administration
  • Invoice Processing
  • Microsoft Office Suite Expertise

Timeline

Head of IT Operations, US

Akelius Technolgies
07.2022 - Current

IT Operations Team Lead, US

Akelius Technologies
10.2019 - 07.2022

IT Help Desk Technician

Steward Health Care
08.2018 - 10.2019

Coordinator 1 Technical Product Sales Support

Comcast
04.2017 - 08.2018

Business Support Specialist

Comcast
06.2014 - 04.2017

High School Diploma -

Lynn English High School

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Jason Nickerson