Jason Noyes
Lincoln,ME
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Director
RSU 67
05.2023 - Current
- Configured hardware, devices, and software to set up work stations for Students and Staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided support for Student Information System
- Run Data Reports to obtain data needed for Student Support.
System Administrator
Penn Entertainment
01.2023 - 05.2023
- Managed onboarding and offboarding of employees.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Designed and evaluated WAN and LAN connectivity technologies.
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Maintained and Managed a Phone system for 2,000 users.
Customer Support Service Engineer
Refocus Data LLC
06.2022 - 01.2023
- Completed relevant reports and distributed to managers, team members or customers.
- Handled troubleshooting and fault-finding services onsite and by phone.
- Traveled to customer sites to conduct preventive maintenance work.
- Supported management in commissioning, quoting, installing and troubleshooting of different projects.
- Assembled new systems and connected to existing infrastructure.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Interim IT Director
Washington County Community College
09.2021 - 06.2022
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Participated in meetings with Administrators to keep program in step with creative vision.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
ISS 2
Eastern Maine Community College
06.2019 - 08.2021
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Customer Service Representative
Lowes
06.2017 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Computer Science
Eastern Maine Community College
Bangor, ME12.2022
High School Diploma -
Lee Academy
Lee, ME06.2017
Skills
- Equipment and Component Selection
- Equipment Functional Improvement
- System Performance Assessment
- Hardware and Software Repair
- JAMF/Azure Management
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Collaborative Team Player
- Help Desk Support
- Student Information Systems
- Data Management
Certification
Comptia A+
Timeline
IT Director
RSU 67
05.2023 - Current
System Administrator
Penn Entertainment
01.2023 - 05.2023
Customer Support Service Engineer
Refocus Data LLC
06.2022 - 01.2023
Interim IT Director
Washington County Community College
09.2021 - 06.2022
ISS 2
Eastern Maine Community College
06.2019 - 08.2021
Customer Service Representative
Lowes
06.2017 - 06.2019
Comptia A+
Associate of Science - Computer Science
Eastern Maine Community College
High School Diploma -
Lee Academy
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