JASON OLIVARI
Summary
Dynamic sales professional with a proven track record of driving revenue growth and cultivating strong client relationships. Expertise in leveraging exceptional interpersonal communication skills to deliver outstanding customer service and meet ambitious sales targets through inbound and outbound strategies. Adept at navigating fast-paced environments, demonstrating adaptability to changing market conditions, and thriving in various sales settings, including face-to-face interactions and cold calling. Recognized for a results-driven approach, effective team collaboration, and a commitment to advancing organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Agent
Amica Insurance
05.2021 - 07.2024
- Take sales calls in P & C and provide outstanding service and knowledge with underwriting responsibilities. Responsibilities include underwriting privileges. Within first year was at top ten of sales dept. constantly met sales quotas and sales to call ratios with a full customer service experience at the same time. Have been team MVP 5 of 12 months in the first year in either sales or % of multi-line or Life referrals.
Supervisor/Lead
United Health Care
06.2020 - 05.2021
- Coach agents in sales tactics and how to maximize each calls sales potential. Listening to agent's calls for quality assurance. Keep track of agents questions in chat for work at home agents and onsite agents. Smart reports. Working with WFM in ABS and genesis reports for agents being on time and present/ready. Using our smart reports to post team numbers and site numbers. Helping out other teams supervisors when needed. Doing agent write ups and evaluations. Coach of the year for AEP season.
Insurance Sale Agent
United Health Care
07.2019 - 06.2020
- Sales agent inbound selling Medicare products such as MAPD, PDP and other Medicare products. Closing 48% of my calls during AEP season. Ability to up sell products and setting appointments for agents for face to face sales. Closing appointments on another 18% of my calls. I was also a subject matter expert for other agents on the floor helping with their sales tactics and skills within the call center.
Cox direct sales agent
Integ Sales
11.2017 - 12.2019
- This is a door to door sales position, with daily quota. On a daily basis from assigned turf, we must knock on doors and sign up and set up cox cable, internet and phone services for customers.
Senior Case Manager
Law Firm of Higbee and Associates
06.2018 - 07.2019
- Team lead, settle copyright infringements. Case load of 400 cases. Call and speak with owners explain the nature of complaint and try to resolve before litigation. Manage team and do second calls. Exceeds monthly quota in settlements and collections.
Life and Health sales agent
American Income Life
02.2018 - 06.2018
- Set appointments from leads generated and leads given as referrals to set appointments and create sales from those appointments.
Sales Agent
Trip Advisor
04.2016 - 07.2017
- Inbound call center for vacation, excursion and tour sales worldwide. Monthly top revenue earner, and first sales rep to sell 2mill in one year, closed over 50% of sales calls, well over sold daily, monthly and yearly sales goals while using sales force system
Day Trader
Proprietary Equity Trader
04.2012 - 01.2016
- Identify and initiate short-term trades in a desired commodity, follow macro-economic trends to create trading bias to prepare for each day/week/month, identify a list of trades that provide greatest potential for trading opportunities on a daily basis.
Customer Service Rep III/Dispatch/Mechanic
Sunbelt Rentals
02.2013 - 05.2014
- Liaison between sales rep and branch office to help with sales and dispatch of equipment to job sites. Would dispatch drivers to drop off equipment and pickup equipment on route to and from jobs. Also helped the mechanics close equipment and get them ready to be sent back out on the next job, and repair equipment if they were down. Must be a problem solver and know technical answers on all machines in inventory and rent-able by company.
Customer Service Rep II
Suma Solutions
10.2011 - 04.2012
- Responsible for processing customers' orders from emails, voicemails and faxes- using oracle/ sales force systems. Error free data entry of orders and high volume of calls taking sales and answering technical questions on products use and care. Must be problem solving oriented and troubleshooting via processing credit and shipping returns via RMA's
Certified Installation Technician
Brighter Concepts
02.2011 - 10.2011
- Customer service and face to face sales and installation. One of top performers month to month based on averages of sales closing and installations performed based on appointments and up selling. Am a problem solver based on the fact that every home is different and what works well in one home doesn't work well in another.
Customer Service Manager
Excelsior Media
10.2010 - 02.2011
- Primary liaison on all projects, help make sales and service metrics. Effectively managed customer issues and sales inquiries. Increased customer retention rate from teaching service reps how to better handle retention calls and coming up rebuttals. Created company customer service procedures improving the team workflow and communication
Customer Service Rep.
Unitrin Direct Auto Insurance
06.2006 - 10.2008
- Answer high volume of inbound calls. Helping customers with their insurance policies. Also was a first response claims rep. Made up sells for home and PEL policies.
Education
Bachelors of Science - Criminal justice
Westfield State College
05.2003
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
- Persuasion techniques
- Adaptability to change
- Sales strategies
- CRM software usage
- Making offers
- Building rapport
- Cross-selling techniques
Certification
- Licensed NPN 8698277
Languages
English
Native or Bilingual
Timeline
Sales Agent
Amica Insurance
05.2021 - 07.2024
Supervisor/Lead
United Health Care
06.2020 - 05.2021
Insurance Sale Agent
United Health Care
07.2019 - 06.2020
Senior Case Manager
Law Firm of Higbee and Associates
06.2018 - 07.2019
Life and Health sales agent
American Income Life
02.2018 - 06.2018
Cox direct sales agent
Integ Sales
11.2017 - 12.2019
Sales Agent
Trip Advisor
04.2016 - 07.2017
Customer Service Rep III/Dispatch/Mechanic
Sunbelt Rentals
02.2013 - 05.2014
Day Trader
Proprietary Equity Trader
04.2012 - 01.2016
Customer Service Rep II
Suma Solutions
10.2011 - 04.2012
Certified Installation Technician
Brighter Concepts
02.2011 - 10.2011
Customer Service Manager
Excelsior Media
10.2010 - 02.2011
Customer Service Rep.
Unitrin Direct Auto Insurance
06.2006 - 10.2008
Bachelors of Science - Criminal justice
Westfield State College
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