Jason Oliver
Computer Tech
Eatonton,GA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
IT Technician
City of Sparta
08.2021 - Current
- Windows installation
- Network troubleshooting
- Software installation from various vendors ex: TimeQplus, QS1, apple and workday.
- Back up data to server
- Replace hard drives
- Printer networking and repair
- Ms 360 install
- VoIP installation
- Remote access maintenance
- Maintain website as well as a social media presence.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed technical issues to identify troubleshooting methods needed for quick remediation.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
County Technician
Diversified Technologies
02.2020 - 01.2021
- Responsible for programming and maintaining all voting related equipment.
- Created and loaded all election data on voting equipment.
- Prepped and tested all election equipment.
- Compiled and reported election results via RTR systems.
- Responsible for formatting, uploading, and reporting all election results to Georgia secretary of state.
- Responsible for securing integrity of equipment via programming smart cards, button keys, compact flash cards and sd cards.
- Responsible for overseeing and troubleshooting all equipment within 10 precinct county.
- Responsible for working in tandem with Knowink
- Responsible for maintaining proper inventory and equipment
- Responsible for training and supervising poll workers and managers on all equipment.
- Developed and managed inventory supply lists and equipment orders to prepare voting units.
- Performed accuracy testing and maintenance of voting units through Logic and Accuracy (L&A) testing.
- Processed and scanned files into electronic databases.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Worked closely with liaison from Secretary of state to fulfill all election requirements.
Rural Carrier Associate
USPS Mail Carrier, United States Postal Service
01.2018 - 11.2019
- Work independently to sort and deliver mail with a high level of accuracy
- Focus on safety while delivering mail and packages in a timely efficient manner.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Distributed mail on foot to residences and businesses, delivering to approximately 600 customers per shift.
- Helped customers by carrying oversized parcels inside residences.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Worked flexible hours; night, weekend, and holiday shifts.
- Updated routes based on weather and road conditions in real time to decrease delivery times.
Dish Technician
Dish Network Echostar
09.2017 - 01.2018
- Responsible for arriving at customers home in a timely manner
- I would either troubleshoot existing installations or perform a fresh install on new or relocating customers
- I performed custom labor such mounting televisions, installing audio/video systems,and custom cabling
- I would upsell products and services as well as make recommendations for future services/upgrades.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Set up networks and computers for business and residential customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technician
Jwo computer plus
03.2009 - 10.2017
- Started business that troubleshoots and specializes in cellphone repair, pc repair (hardware and software upgrades), os updates, interconnecting devices, A/V installation/upgrades, virus/malware removal, and any other requests from clients.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on a wide range of equipment.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Set up and performed test activities.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Intern
Putnan county school
01.2007 - 07.2007
- Internship job with school system
- Learned and performed duties under guidance of the lead technician of
- School Systems
- Interned with Willie Young where the basics of network installation and troubleshooting were learned.
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
Education
Associate - Information technology
Georgia Military College
Associate - Business
Georgia Military College
Skills
- Microsoft office (5 years)
- Computer Repair (7 years)
- Computer Hardware (7 years)
- Virus removal (7 years)
- Cell phone/laptop screen replacement (5 years)
- Windows os upgrade/troubleshooting (7 years)
- Pc backups
- Microsoft Word (6 years)
- Powerpoint (8 years)
- Excel (7 years)
- HTML (2 years)
- JavaScript (2 years)
- Web Design (3 years)
- IT Support (2 years)
- Active Directory
- Office Experience (4 years)
- VoIP
- Network Support
- Computer Networking
- Help Desk
- Remote Access Software
- VPN
- Network installation
- CCTV
- NEC
- Account Administration
- Help Desk Support
- Defect Analysis and Resolution
- Analytical and Methodical
- Organizational Skills
- Troubleshooting Network Issues
- Team Communication and Collaboration
- Technical Documentation and Reporting
- Application Installation
- Web Applications
- Microsoft Access
- LAN and WAN Assessment
- Friendly and Patient
- Team Training
- Employee Computer Support
- Google Drive
- Data Connectivity
- Hardware and Software Repair
- Resolving Problems and Incidents
- Hardware Installation and Maintenance
Timeline
IT Technician
City of Sparta
08.2021 - Current
County Technician
Diversified Technologies
02.2020 - 01.2021
Rural Carrier Associate
USPS Mail Carrier, United States Postal Service
01.2018 - 11.2019
Dish Technician
Dish Network Echostar
09.2017 - 01.2018
Technician
Jwo computer plus
03.2009 - 10.2017
Intern
Putnan county school
01.2007 - 07.2007
Associate - Information technology
Georgia Military College
Associate - Business
Georgia Military College
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