Dynamic professional with extensive experience as a Correctional Officer at NYSDOCCS, adept in emergency response and conflict resolution. Proven track record in training new staff and enhancing safety protocols, ensuring a secure environment. Skilled in report writing and de-escalation techniques, fostering a culture of safety and professionalism.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Correctional Officer
NYSDOCCS - Five Points Correctional Facility
11.2014 - 03.2025
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Responded to emergency situations and de-escalated hostile confrontations.
Prepared reports to document incidents and violations.
Sales Associate
Verizon Wireless
06.2012 - 11.2014
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
General Manager
Yawger Brook Catering
10.2009 - 11.2014
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Associate of Arts - Criminal Justice
Cayuga Community College
Auburn, NY
06-2013
High School Diploma -
Union Springs High School
Union Springs, NY
06-2011
Skills
Emergency response
Conflict resolution
Inmate supervision
Report writing
Training and mentorship
Safety protocols
First aid training
De-escalation techniques
Firearm operations trained
Accomplishments
Achieved MPTC Certified Weapons Training Instrctor by completing Eight Week Course with accuracy and efficiency.
Certification
Use of Force Training Certification - Various authorized training centers.
First Aid Certification - American Red Cross.
Chemical Agents Certification - Various certified security and law enforcement training providers.
Automated External Defibrillator (AED) Use Certification - National Safety Council.
Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Correctional Officer
NYSDOCCS - Five Points Correctional Facility
11.2014 - 03.2025
Sales Associate
Verizon Wireless
06.2012 - 11.2014
General Manager
Yawger Brook Catering
10.2009 - 11.2014
Associate of Arts - Criminal Justice
Cayuga Community College
High School Diploma -
Union Springs High School
Similar Profiles
Shelby GadwayShelby Gadway
NYS Correctional Officer at NYSDOCCS-Upstate Correctional FacilityNYS Correctional Officer at NYSDOCCS-Upstate Correctional Facility