Jason Ortiz
Indianapolis,Indiana
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically.
Overview
2
2
years of professional experience
Work History
Service Advocate
Target
12.2021 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints face-to-face.
- Performed follow-up services for dissatisfied customers.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Delivered friendly service and offered expert support in every interaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, IN06.2022
Skills
- Communication
- Leadership
- Team work
- Adaptability
- Creativity
- Customer Service
- Conflict Resolution
- Active Listening
- Time Management
- Organization
- Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advocate
Target
12.2021 - Current
High School Diploma -
Lawrence Central High School
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