Jason Overly
Garner,NC
Summary
- 15 Years of experience in leading and facilitating projects that drive efficiencies and cost savings by leveraging Lean, Kanban, Six Sigma, Waterfall, and Scrum methodologies in manufacturing and development environments, utilizing tools such as Microsoft Office (PowerPoint, Word, Visio, Access, Excel), Confluence, and Jira to monitor project progress Leadership and Team Management:
- Over 10 Years of experience managing technical teams, including hiring, mentoring, and conducting performance evaluations. Demonstrated success in transforming underperforming groups into streamlined, engaged, and high-performing teams. Communication and Collaboration:
- Exhibited exceptional communication and presentation skills at all leadership levels, fostering collaboration with a wide range of internal and external stakeholders at Dell, including suppliers, partners, resellers, customers, field service teams, support engineers, manufacturing, and developers. Analytics and Metrics:
- Key Performance Indicators (KPI) were met by utilizing data from ServiceNow, Oracle, SAP, and Tableau, encouraging continuous improvements and delivering quality results on time and within budgetary constraints. Process Improvements:
- Utilized process engineering expertise in Total Quality Management (TQM), Quality Management System (QMS) Kaizen, Lean, Kanban, and Six Sigma methodologies to guide process improvements while updating documentation and key deliverables
Overview
24
24
years of professional experience
6
6
Certification
Work History
Lab Operations Manager 2
Dell Technologies/ EMC
05.2016 - 09.2024
- Partnered with 8 different development Business Units (BU), overseeing projects driven by development programs, organizing, executing, and managing all phases of project lifecycle to ensure successful delivery for users
- Ensured Service Level Agreement (SLA) for each BU was met during each phase of project
- Guided, mentored, and facilitated team of 20+ storage and network engineers, ensuring effective issue resolution, professional growth, and performance management that supported approximately 800 compute, network and storage (SAN, NAS, and Object) racks
- Led Technical Engagement Meetings (TEM) to align on scope, prioritize feature rollouts, and define 'definition of done' for all stakeholders
- Fostered collaboration across product development, engineering, and cross-functional teams, achieving 100% on-time completion of all project and program milestones
- Streamlined processes and implemented effective strategies to transform underperforming Tier III data center lab, reducing average Time to Resolution (TTR) for ServiceNow tickets from 30 days to 2 days within 6 months
- Achieved $117,600 in labor cost savings in first year
- Integrated XIO and Isilon teams into Infrastructure Solutions Group (ISG) development model by establishing tailored SLAs and KPIs, implementing efficient processes, and fostering communication for seamless collaboration and successful project delivery
- Partnered with multiple groups to automate the way the ticket assignment process was worked in ServiceNow, reducing each break-fix ticket by 1.7 hours for development organizations
- Ensured all deployed environments met security standards by using reporting tools like SolarWinds and Kenna, IP tracking tools such as Infoblox and Bluecat, patching tools including BigFix, and by installing security solutions like Nexpose, Trellix, and Carbon Black
- Implementation of Electrostatic Static Dissipation (ESD), power management, and Personal Protective Equipment (PPE) strategies, programs, and procedures for Durham Technology Center (DTC) and Research Triangle Park (RTP) lab facilities.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Production Supervisor
Dell Technologies/ EMC
05.2014 - 05.2016
- Led transformation of 3rd shift made up of 150+ cell leaders, technicians and production associates that included short-term and long-term contracts by removing negative perceptions and fostering a highly productive work environment
- Implemented strategic initiative to train and mentor employees, enabling them to adapt to shifting workloads, which reduced contract labor costs by $440k
- Was recognized with Silver Reward and Recognition (R&R) award
- Developed comprehensive personnel KPI metrics system to track and measure individual productivity, which was adopted across all 3 EMC manufacturing facilities
- Initiated and guided Just Do It (JDI) initiative to reduce Return Material Authorization (RMA) turnaround time by average of 25 days, resulting in annual savings of $100k
- Led successful insourcing of contract manufacturing processes into internal manufacturing facility, resulting in annual savings of $500k
- Facilitated several team building activity that included being offsite and across multiple shifts with 250+ people participating.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
Program Manager (Technical)
Dell Technologies/ EMC
05.2013 - 05.2014
- Served as New Product Introduction (NPI) Program Manager, ensuring all Appliance and Big Data products were ready for manufacturing and on schedule to ship by General Availability (GA), while meeting all program roadmaps, milestones, timelines, and deliverables
- Program led to insource RSA 3rd party server manufacturing into EMC factories while aligning process, business and SAP ERP systems that saved $2 million
- Managed program meetings to align on scope, clarify responsibilities of each support group, and ensure successful delivery by meeting budget, resource planning, and General Availability (GA) timelines for Atmos and Nile releases.
Senior Quality Process Engineer
Dell Technologies/ EMC
08.2008 - 05.2013
- Collaborated with internal and external organizations and leadership to address manufacturing escapes that reached field
- Implemented corrective actions focused on enhancing Total Customer Experience (TCE) through updates to processes, procedures, workflows, and test protocols to prevent recurrence
- Played key role in helping Missing, Wrong, and Damage (MWD) worldwide team along with Apex manufacturing move from Oracle Enterprise Resource Planning (ERP) to SAP ERP without missing revenue targets
- Part of auditing team for following standards: ISO 9001, ISO 14001 and OHSAS 18001
- Includes internal and registrar audits
- Plant lead auditor for product TUV SUD and UL agencies certifications
- Headed Six Sigma Black Belt team to analyze supplier packaging for cables, rails, and bezels, implementing material updates that reduced 7.5 tons of plastic waste and saved $34K annually
- Ensure compliance with legal requirements for Hi-Pot processes at Apex and its suppliers, including updating training materials, conducting annual training sessions, and maintaining Hi-Pot records.
Engineer Supply Base Process Engineer
Dell Technologies/ EMC
05.2006 - 08.2008
- For all servers and switches in Apex manufacturing monitored yields, working with suppliers, manufacturing and field groups to implement rework processes including field purges
- Created Green Belt Six Sigma team for in-house server test process moving from supplier Return Material Authorization (RMA) process saving on shipping and rework costs, average of $700,000 annually
- Conducted all first article inspections based on Engineering Change Orders (ECOs), ensuring that suppliers met all requirements associated with implemented changes.
Education
Master of Business Administration -
University of Phoenix
Cary, NC2008
Bachelor of Science Degree in Automated Manufacturing Technology -
ITT Technical Institute
Norfolk, VA2000
Skills
- P&L Management
- Maintenance Planning
- Health and safety compliance
- Data Analysis
- Workflow Optimization
- Performance reporting
- Organizational Management
- Process Improvement
- Product Lifecycle Management
- Audit management
- Lean environments
- Regulatory Standards
Certification
- Lean Champion Certified
- Six Sigma Green Belt Certified
- Six Sigma Black Belt Certified
- Certified ScrumMaster
- Scrum Registered Product Owner Certified
- Network Foundations Certified
- Project Management Professional Cert in process
Timeline
Lab Operations Manager 2
Dell Technologies/ EMC
05.2016 - 09.2024
Production Supervisor
Dell Technologies/ EMC
05.2014 - 05.2016
Program Manager (Technical)
Dell Technologies/ EMC
05.2013 - 05.2014
Senior Quality Process Engineer
Dell Technologies/ EMC
08.2008 - 05.2013
Engineer Supply Base Process Engineer
Dell Technologies/ EMC
05.2006 - 08.2008
Master of Business Administration -
University of Phoenix
Bachelor of Science Degree in Automated Manufacturing Technology -
ITT Technical Institute
- Lean Champion Certified
- Six Sigma Green Belt Certified
- Six Sigma Black Belt Certified
- Certified ScrumMaster
- Scrum Registered Product Owner Certified
- Network Foundations Certified
- Project Management Professional Cert in process
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