Jason Parker
Indianapolis,IN
Summary
Seeking a responsible and challenging position that will utilize my education, experience and problem solving resolution skills while offering the opportunity for personal and professional growth.
Overview
24
24
years of professional experience
Work History
Front Office Manager
Hilton Indianapolis Hotel & Suites
01.2018 - Current
- Responsible for managing and overseeing the Front Office
- Managing a team of 7-10 Full-time front office team members
- Responsible for payroll, scheduling, meetings, and keeping hotel employees informed about events in the hotel
- Maintain SALT scores and Guest Assistance files from corporate office
- Focus on maintaining the inventory levels of the hotel to maximize revenue
- Attend weekly revenue meetings with Revenue Manager, GM, AGM and DOS
- Coach employees how to resolve guest issues and provide a great experience
- Manage and maintain the Hotel Gift Shop
- Ordering, stocking & updating of products
- Host monthly Front Office meeting with my team
- (Bonus, SALT Scores & team building.)
Front Office Manager
Embassy Suites San Antonio Downtown
08.2017 - 01.2018
- Responsible for managing and overseeing the Front Office
- Managing a team of 7-10 Full-time front office team members
- Responsible for payroll, scheduling, meetings, and keeping hotel employees informed about events in the hotel
- Maintain SALT scores and Guest Assistance files from corporate office
- Focus on maintaining the inventory levels of the hotel to maximize revenue
- Attend weekly revenue meetings with Revenue Manager, GM and DOS
- Coach employees how to resolve guest issues and provide a great experience
- Manage and maintain the Sweat Shop
- Ordering, stocking & updating of products
Evening Operation Manager/MOD
Embassy Suites San Antonio Downtown
08.2013 - 08.2017
- Responsible for overseeing and managing Front Office, Housekeeping, F&B and security in the evenings
- Focus on maintaining the inventory levels of the hotel to maximize revenue
- Assist the team when a manager is needed and provide solutions when any issues arise
- Attend weekly revenue meetings with Front Office Manager, Revenue Manager, GM and DOS
- Coach employees how to resolve and de-escalate conflicts
Guest Services Manager/Evening MOD
Hotel Contessa
01.2012 - 09.2012
- Responsible for supervising/managing/overseeing Front Office, PBX, Security, and Guest Services
- Responsible for payroll, scheduling, meetings, and keeping hotel employees informed about events in the hotel
- Provided training to new and existing employees on systems and developing excellent guest service experiences
- Maintain hotels operations on the evening shift
- Managed approximately a full-time staff of 25 and a part-time staff of 3
- Coach employees how to resolve and de-escalate conflicts
Front Office Supervisor
Mokara Hotel & Spa
10.2000 - 01.2012
- To meet and exceed Guests needs with their rooms, luggage, and accommodations while staying in the hotel
- De- escalate and make appropriate accommodations to upset guests that were unhappy with a hotel experience or room occupancy
- Upgrade hotel rooms that were available to guest with better packages to ensure a great experience
- To Assist Department Manager with payroll, scheduling, meetings, and keeping hotel employees informed on the events in the hotel
- Ability to sell concepts and ideas to management, peers, and employees
Education
No Degree - IT
University of The Incarnate Word
San Antonio, TXSkills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Operations Management
- Staff Management
- Staff Training and Development
- Financial Reporting
- Payroll and budgeting
Timeline
Front Office Manager
Hilton Indianapolis Hotel & Suites
01.2018 - Current
Front Office Manager
Embassy Suites San Antonio Downtown
08.2017 - 01.2018
Evening Operation Manager/MOD
Embassy Suites San Antonio Downtown
08.2013 - 08.2017
Guest Services Manager/Evening MOD
Hotel Contessa
01.2012 - 09.2012
Front Office Supervisor
Mokara Hotel & Spa
10.2000 - 01.2012
No Degree - IT
University of The Incarnate Word
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