Jason Payne
Blaine
Summary
Professional with a strong background in IT systems management and support. Adept at implementing and maintaining complex IT infrastructures, ensuring optimal performance and security. Known for effective team collaboration, problem-solving, and adaptability to evolving technical needs. Skilled in network administration, server maintenance, and user support, bringing a results-driven approach to every project.
Overview
17
17
years of professional experience
Work History
Infrastructure Operations Analyst
EQ by Equiniti
07.2021 - 12.2025
- Created and maintained server VMs
- Maintained AD accounts for users
- Performed backups and restores with the Veeam backup tool
- Created and maintained accounts in the MOVEit application
- Performed maintenance in the Tango application
- Server troubleshooting
- Worked with new customers to set up tasks for moving files in MOVEit
Network Operations Center Admin\Level 2 Support
US Bank
12.2016 - 10.2020
- Worked with F5 for task work
- Worked with AS400
- Added resources to servers in vSphere
- Maintained branch servers
- Worked with IIS
- Server troubleshooting
- Worked with techs at branch sites
- Ordered parts from vendors when needed
Systems Administrator
ECMC
03.2013 - 08.2016
- Created Accounts in Active Directory
- Created Mailboxes for new users
- Built, racked, and joined physical servers to the network
- Built and deployed VMs
- Worked with Vsphere 5.5
- Set up hosts for installing the ESX Operating System
- Worked with DNS
- Worked with DHCP
- Worked with MS Exchange
Support Desk Technician
ECMC
09.2011 - 03.2013
- Helped users with problems over the phone
- Reset the user’s password in Active Directory
- Unlocked user accounts
- Created new user accounts
- Installed new software for users
- Used Remote Desktop
- Ran batch jobs when required
- Escalated tasks to the proper teams when required
IT Technician
L-1 Identity Solutions
01.2011 - 09.2011
- Set up new desktops and laptops for new and current users
- Installed hard drives and memory for users' desktops and laptops
- Set up new user accounts and mailboxes for new users
- Worked with Active Directory
- Ordered new PCs and equipment for users
- Ordered new cell phones for users when needed
- Helped users with problems over the phone and at their desks
- Installed software for users
- Fixed printer problems
- Changed backup tapes when backups were finished
IT Support
TEK Systems (3M)
11.2008 - 01.2011
- Picked up extra PC equipment, laptops, desktops, and monitors
- Installed new PCs and monitors for clients
- Migrated data from the client's old PC to the new PC
- Imaged new PCs and installed applications on those PCs
- Set up a small network in conference rooms for CSMS training
- Installed new toner cartridges, fusers, and image transfer belts in printers
- Placed service calls for printers when needed
- Worked with Remedy
- Worked with Lotus Notes
Education
Master of Science - Cybersecurity
University of Phoenix
03-2025
Bachelor of Science - Information Technology
Globe University
Woodbury, MN03-2011
Associate in Applied Science - Information Technology
Globe University
Woodbury, MN01.2008
Skills
- Windows Server 2022
- Active Directory
- Systems Administration
- File Transfers
- Operational efficiency
- System troubleshooting
- Server management
- Virtualization technologies
- Group policy management
- System upgrades
- Teamwork and collaboration
- Flexible and adaptable
Accomplishments
- Achieved Windows Server updates by completing domain controller upgrades with accuracy and efficiency.
- Achieved DNS cleanup by completing the deletion of old stale IPs with accuracy and efficiency.
- Set up a new test environment by configuring physical servers, running cables, and zoning fiber ports.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Infrastructure Operations Analyst
EQ by Equiniti
07.2021 - 12.2025
Network Operations Center Admin\Level 2 Support
US Bank
12.2016 - 10.2020
Systems Administrator
ECMC
03.2013 - 08.2016
Support Desk Technician
ECMC
09.2011 - 03.2013
IT Technician
L-1 Identity Solutions
01.2011 - 09.2011
IT Support
TEK Systems (3M)
11.2008 - 01.2011
Associate in Applied Science - Information Technology
Globe University
Master of Science - Cybersecurity
University of Phoenix
Bachelor of Science - Information Technology
Globe University