Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Peden

Kalamazoo

Summary

Highly skilled professional with an extensive background in different industries ranging from blue to white collar.

Overview

25
25
years of professional experience

Work History

Service Onsite Specialist

Enservio
11.2024 - Current
  • Developed strong relationships with clients through excellent communication skills and professional demeanor.
  • Ensured compliance with company policies, safety regulations, and industry best practices during all on-site activities.
  • Conducted detailed site assessments to identify necessary resources and optimize project planning.

Auto Claims Adjuster

Sedgwick Insurance
04.2023 - 10.2024
  • Manages mid-level and higher-level auto commercial and personal lines claims by gathering information to determine exposure; assigns reserve values to claims, making claims payments as necessary, and settling claims up to designated authority level
  • Assesses liability and resolves claims within evaluation
  • Approves and processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract
  • Manages subrogation of claims and negotiates settlements
  • Communicates claim action with claimant and client
  • Ensures claim files are properly documented and claims coding is correct
  • Maintains professional client relationships.

APD (Auto Physical Damage) Claims Representative

Hastings Mutual Insurance Company
05.2021 - 03.2023
  • Determine coverage
  • Determine liability
  • Interview customers, claimants, and witnesses
  • Review Police Reports, scene photos, damage photos, and damage estimates
  • Partner with appraisers/estimators to manage vehicle repairs
  • Negotiate with customers and other insurance carriers to resolve claims
  • Make payments to insureds, claimants, and other insurance carriers.

Service Advocate

Farmers Insurance Group
04.2015 - 04.2021
  • In-bound and out-bound call center focusing on billing questions for Farmers specialty products, in particular the Foremost brand of insurance for property and casualty
  • Analyze, clarify and resolve basic policy and account related questions from internal and external customers
  • Reviews problems and communicates with appropriate personnel to obtain information when necessary
  • Responds to customer inquiries through appropriate mediums.

Social Services Manager

Hazel I. Findlay Country Manor
09.2010 - 03.2013
  • Create care plans for residents based on their mood and mental status
  • Oversee the monitoring of mood and behaviors by administering quarterly and as-needed mental status and mood assessments
  • Locating and obtaining resources in the community that may be beneficial to residents
  • Discharge planning for short-term residents, including making referrals for home care and ordering necessary equipment.

Grocery Clerk/Cashier

Meijer, Inc.
05.2000 - 09.2010
  • Stock inventory in efficient manner
  • Assist customers with locating items and any other questions regarding merchandise and services
  • Manage cash register operations for sales transactions.

Education

Bachelor of Social Work - undefined

Western Michigan University
Kalamazoo, MI
01.2006

Skills

  • Writing
  • Counseling
  • Interviewing
  • Customer Service
  • MS Word
  • Outlook
  • Internet
  • Data Entry
  • Faxing
  • Copying
  • Phones
  • Medical Terminology

Timeline

Service Onsite Specialist

Enservio
11.2024 - Current

Auto Claims Adjuster

Sedgwick Insurance
04.2023 - 10.2024

APD (Auto Physical Damage) Claims Representative

Hastings Mutual Insurance Company
05.2021 - 03.2023

Service Advocate

Farmers Insurance Group
04.2015 - 04.2021

Social Services Manager

Hazel I. Findlay Country Manor
09.2010 - 03.2013

Grocery Clerk/Cashier

Meijer, Inc.
05.2000 - 09.2010

Bachelor of Social Work - undefined

Western Michigan University

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