Jason Perez
New York
Summary
Personable and friendly with passion for delivering exceptional customer service. Possesses strong communication skills and ability to handle inquiries and resolve issues efficiently. Dedicated to creating positive and memorable guest experiences.
Overview
5
5
years of professional experience
Work History
Guest Experience Representative
Madison Square Garden, MSG
01.2024 - Current
- Greet guests and validate entry into premium areas
- Assist guest with disabilities, including providing wheelchair escorts
- Track, communicate and follow up with guest issues
- Enhanced guest satisfaction by promptly addressing concerns and providing tailored solutions.
Guest Relations Usher
Radio City Music Hall
10.2023 - 01.2024
- Provided customer service to ensure a great customer experience
- Escorted guest to their proper seats in a timely manner
- Provided information and solved any issues that occurred professionally
Mentor Leader
Murray Bergtraum High School
06.2020 - 09.2020
- Served as role model for mentees by demonstrating strong values and ethical standards
- Assisted mentees in developing self-confidence and positive self-image
- Regularly assessed progress and provided feedback to support continued development
- Monitored behavior and reported any incidents to appropriate personnel
- Assisted youth with homework assignments, sports, and fitness, art and literacy
- Monitored student classroom and outdoors activities to promote student safety
- Collaborated with team of 4 in the development of student programs and studies
Education
No Degree - Business
BMCC
New York, NYSkills
- Staff Management
- Group and Individual Instruction
- Activity Planning Skills
- Student Counseling
- Group Assistance
Timeline
Guest Experience Representative
Madison Square Garden, MSG
01.2024 - Current
Guest Relations Usher
Radio City Music Hall
10.2023 - 01.2024
Mentor Leader
Murray Bergtraum High School
06.2020 - 09.2020
No Degree - Business
BMCC
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