Jason Perez
Buford,GA
Summary
Seeking an opportunity to utilize my leadership and effective communication skills to assist the organization in its overall pursuit and goal to maximize proficiency in the marketplace.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
05.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Relayed updates and information to passengers after confirming key details with pilot.
Financial Center Manager
LGE Community Credit Union
08.2015 - 05.2022
- Assist with training, monitoring, and coaching staff to effectively refer beneficial products and services to members while ensuring quality service standards are being maintained.
- Set the example of professional behavior and hold all employees accountable for their performance, attitude and behavior. Supervise and manage staff at all times during the day.
- Responsible for interview process and the hiring of staff for any branch, as requested.
- Demonstrate enthusiastic support of corporate mission, and long-term objectives.
- Analyze members' financial needs and educate them on appropriate account, loan and service options while maintaining a friendly, tactful and professional demeanor.
- Participate in and assist in conjunction with Business Development and Community outreach programs to establish and maintain relationships that will enhance the growth and recognition of the credit union.
- Familiar with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations
Branch Supervisor
Municipal Credit Union
09.2012 - 07.2014
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance.
- Encouraged employee development through training, coaching and motivational strategies.
- Helped tellers and relationship managers by resolving customer concerns and securely handling large transactions.
- Managed teller and customer service representative schedules.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Drove client retention and increased revenue by driving effective customer relationship management protocols.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA05.2020
Skills
- Team development
- Sales initiatives
- Communication
- Organizational skills
- Training & Development
- Team coaching
- Operations management
Timeline
Flight Attendant
Delta Air Lines, Inc
05.2022 - Current
Financial Center Manager
LGE Community Credit Union
08.2015 - 05.2022
Branch Supervisor
Municipal Credit Union
09.2012 - 07.2014
Bachelor of Science - Business Administration
Liberty University
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Ravindra DadhichRavindra Dadhich
Managing Director, Operations at Delta Air Lines, IncManaging Director, Operations at Delta Air Lines, Inc
Alayzja WashingtonAlayzja Washington
Production Control Auditor at Delta Air Lines, IncProduction Control Auditor at Delta Air Lines, Inc
Cody HarshCody Harsh
Used Car Foreman / Lean Coordinator at Hendrick Mall of Georgia MiniUsed Car Foreman / Lean Coordinator at Hendrick Mall of Georgia Mini
Rebekah MooreRebekah Moore
Crew Member at Vitality BowlsCrew Member at Vitality Bowls