Jason Perez
Houston,TX
Summary
Offering a solid foundation in customer service and technical support, ready to learn and grow within a dynamic environment. Contributes quick learning ability and adaptability, proficient in troubleshooting and using software. Ready to use and develop problem-solving and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Debt Collector
Bank of America
04.2024 - 08.2025
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained accurate records of communication and transactions in the collections database.
- Trained new team members on best practices for debt recovery and client interaction techniques.
Online Personal Shopper
Sams Club
06.2023 - 12.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Managed online inventory systems, ensuring accurate stock levels and timely restocking of products.
Server Assistant
Perry's Steakhouse & Grille
06.2020 - 12.2022
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and prompt assistance.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
Education
Bachelor of Science - Computer Science
University of Houston-Downtown (UHD)
05-2027
High School Diploma -
Cypress Creek High School
05-2021
Skills
- Operating Systems: Windows 10/11, Windows Server, Linux basics
- Networking: TCP/IP, DNS, DHCP, RDP, SSH
- Active Directory: User/group management, password resets, permissions
- Ticketing Systems
- Customer Service: Inbound/outbound calls, issue resolution, escalation handling
- Hardware/Software Support: Troubleshooting PCs, printers, peripherals, applications
Certification
- CompTIA A+ (Core 1 & Core 2) – Completed
- CompTIA IT Fundamentals (ITF+) – Completed
- CompTIA Network+ – In Progress
Timeline
Debt Collector
Bank of America
04.2024 - 08.2025
Online Personal Shopper
Sams Club
06.2023 - 12.2023
Server Assistant
Perry's Steakhouse & Grille
06.2020 - 12.2022
High School Diploma -
Cypress Creek High School
Bachelor of Science - Computer Science
University of Houston-Downtown (UHD)
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