Jason Pham
Garden Grove,CA
Summary
I am a university student at California State University of Fullerton majoring in Kinesiology and a Concentration in Pre-Allied Health. I hold numerous high level problem-solving skills and proven experience in creating the highest quality and exceptional service in the customer service industry in addition to demanding excellence to myself on the daily. I am willing to accept any challenges ahead and am quickly able to adapt to any situation given or placed in as well as displaying fast-pace learning and critical thinking to complete given tasks. On the daily, I demonstrate urgent care to those I provide services too and display devotion and commitment to my job by utilizing a diverse skill set to create outstanding service in order to fulfill the needs of customers and to achieve customer satisfaction. I specialize in Kinesiology and want to pursue a career a physician as I currently am in the progress learning about the important basics of Integrative Human Anatomy and Physiology, Movement Anatomy, History Sports/Games/Culture, Medical Terminology, Principle of Human Movement, Human Motor Control and Learning, Physiology of Exercise and the Principles of Musculoskeletal System in order to assist me in my path in the healthcare industry furthermore.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NEP Cafe Busser
Kei Concepts
Irvine, CA
07.2023 - Current
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Managed inventory of cleaning supplies and tableware, ensuring availability at all times.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Implemented and adhered to health and safety regulations to ensure a safe dining environment.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Inspected dining room furniture for cleanliness prior to seating guests.
Expo Runner
Red Lobster
Garden Grove, CA
07.2022 - 10.2023
- Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided customer service assistance to guests who had questions or needed help navigating the venue.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Filled condiments and napkin containers during slack periods.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Managed inventory of event supplies, ensuring adequate stock for activities.
- Picked up and delivered materials to vendors at the expo site.
- Conducted inventory of all items needed for the expo prior to arrival of vendors.
- Maintained cleanliness of expo hallways, bathrooms, and common areas.
- Explained menu items, describing ingredients and cooking methods upon request.
Delivery Driver
Pizza Hut
Garden Grove, CA
05.2021 - 09.2021
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Assisted with order packing and verification at the restaurant, ensuring that all items met the established quality standards.
- Ensured all food safety regulations were followed during preparation process.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reported any accidents or incidents immediately to management, complying with company policies and legal requirements.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Issued sales promotion materials to customers to boost sales.
- Navigated local streets and highways with ease using GPS system.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
Education
Bachelor of Science - Kinesiology
CSUF
Fullerton, CA05-2025
High School Diploma -
Garden Grove High School
Garden Grove05-2021
Skills
- Dependable and responsible
- Multitasking Abilities
- Physical conditioning
- Strength training
- Balance and coordination
- Sports performance enhancement
- Motor control
- Practice coordination
- Customer service excellence
- Training and coaching
- Team collaboration
- Safety awareness
- Attention to detail
- Cleanliness maintenance
- Microsoft Word
- Restaurant industry expertise
- Multitasking and organization
- Memory retention
Languages
English
Native/ Bilingual
Vietnamese
Professional
Spanish
Limited
Certification
- Food Safety Certification
Timeline
NEP Cafe Busser
Kei Concepts
07.2023 - Current
Expo Runner
Red Lobster
07.2022 - 10.2023
Delivery Driver
Pizza Hut
05.2021 - 09.2021
- Food Safety Certification
Bachelor of Science - Kinesiology
CSUF
High School Diploma -
Garden Grove High School
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