Jason Pham
Austin,TX
Summary
Dedicated Area Leader with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
12
12
years of professional experience
Work History
Area manager
Amazon
Pflugerville, TX
07.2024 - Current
- Support, mentor, and motivate your hourly workforce
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Leadership Skill score 98%
- 10% above company average
- Safety Behaviors and Index Score 97%
- 6% above company average
- Promoted two Process Assistances by foster an all-inclusive environment, create career growth pathway with achievable goals
Area Coach of Operations
Panda Restaurant Group, Inc.
Austin, TX
07.2016 - 01.2024
- Company Overview: Panda Express
- Served and oversee 9 stores, increased 33% annual PSA of $2.7M to $3.6M from 2020 to 2023
- Established and maintained quality control standards by leveraging people's strengths and maintaining the 'Follow up and Follow Through' method
- Conducted store visits weekly to connect with the team and assess the needs of the business and of the key players to identify gaps in performance
- Achieved and maintained a Food Safety score of 98% or better compared to company average of 96%
- Overall rank in the top 5% in KPI for People, Guest, and Financial Metrics
- Recruited, hired, and promoted 25 managers to support Area and Region growth
- Top 3 Best Savers in Prime Cost and Top 5% lowest Turnover rate of 48.5% compared to company's 79.6%
- YOY RC growth of 31% in 2023, 2% from prior year and 4% over company
- Panda Express
Operations Supervisor
PrimeSource Building Products Inc.
Dallas, TX
10.2012 - 06.2016
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Managed internal operational standards and productivity targets
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Motivated and trained employees to maximize team productivity
Education
Bachelor of Arts - History
University of North Carolina At Wilmington
Wilmington, NC12.2007
Skills
- Adaptability
- Budget Management
- Staff training and development
- Relationship building and management
- Effective communication
- Critical thinking
- Interpersonal skills
- Decision-Making Skills
- Leadership skills
- Time management
- Operations management
- Business development and planning
Timeline
Area manager
Amazon
07.2024 - Current
Area Coach of Operations
Panda Restaurant Group, Inc.
07.2016 - 01.2024
Operations Supervisor
PrimeSource Building Products Inc.
10.2012 - 06.2016
Bachelor of Arts - History
University of North Carolina At Wilmington