Jason Philips
Colorado Springs
Summary
IT Technician with over 3 years of experience supporting call center operations, workstation deployment, and network infrastructure. Skilled in Active Directory administration, hardware and software troubleshooting, and system configuration in Windows environments. Can maintaining reliable system performance and delivering effective support in fast-paced, high-pressure settings
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
AWM
Woodland Park, CO
12.2024 - Current
- Supported IT operations in a call center environment, including installing and configuring hardware, cable management, and conducting system testing to ensure reliable performance.
- Installed and configured wireless access points to support network coverage and connectivity across the facility.
- Set up and deployed full workstation environments, including hardware installation, software configuration, and testing.
- Managed user accounts in Microsoft Active Directory, including account creation, group assignments, and access control.
- Diagnosed and resolved hardware, software, and application issues using structured troubleshooting techniques.
- Installed, configured, and maintained desktop systems and related software in a Windows-based environment.
- Communicated technical information clearly and professionally to users across departments, including high-priority operational staff.
- Managed multiple support requests using a ticketing system; Maintaining performance and composure under pressure.
SharePoint Support
AWM
Woodland Park, CO
12.2022 - Current
- Familiar with ticket-handling using the in-house Helpdesk ticketing system.
- Experienced in handling various troubleshooting issues with the Microsoft suite mainly SharePoint.
- Helped build systems for asset tracking and forms using Monday.com, Power Automate, and MS Forms.
Main Cook
Panda Express
Colorado Springs, CO
07.2022 - 12.2022
- Worked in a fast-paced environment under high pressure and mediocre working conditions.
Sandwich Artist
Subway
Colorado Springs, CO
04.2022 - 07.2022
- Gained experience in interacting with people in a professional and friendly manner.
Crew Worker
McDonald's
Colorado Springs, CO
07.2020 - 02.2022
- Learned teamwork skills and how to handle difficult customers.
Education
CompTIA A+ - Information Technology
CompTIA
08.2024
Associate in General Studies - General Studies
Pikes Peak State College
CO05.2021
Year 2 Graduate - undefined
Charis Bible College
CO05.2023
Skills
- Familiar with using various ticketing systems, remote support tools (ScreenConnect) to assist end-users
- Proven expertise with using the Microsoft suite, including working with Active Directory
- Device Imaging, System/Hardware Installation (desktops, peripherals, workstations, software)
- Familiar with leading trainings for individuals and departments across the organization on basic use of softwares
- Able to learn different systems/processes quickly and comfortable asking questions when needed
- Comfortable with troubleshooting under pressure / troubleshooting when unfamiliar with issue
Certification
- Associates in General Studies
- CompTIA, A+ certification (August, 2024)
- Monday.com work management core certification (Oct, 2023)
Languages
Hindi
Limited Working
Interests
- Music - been playing professionally for around 2 years and music directing for different churches in Colorado Springs and Woodland Park
Timeline
IT Help Desk Technician
AWM
12.2024 - Current
SharePoint Support
AWM
12.2022 - Current
Main Cook
Panda Express
07.2022 - 12.2022
Sandwich Artist
Subway
04.2022 - 07.2022
Crew Worker
McDonald's
07.2020 - 02.2022
Year 2 Graduate - undefined
Charis Bible College
CompTIA A+ - Information Technology
CompTIA
Associate in General Studies - General Studies
Pikes Peak State College