Jason Piff
Ashland,WI
Summary
Accomplished Customer Service Manager at H Window Company, adept in problem-solving and Microsoft Excel, significantly reduced customer complaints through effective issue resolution and meticulous attention to detail. Skilled in project management and fostering supplier relationships, ensuring seamless operations and customer satisfaction. Proactive and meticulous Customer Service with over 18 years of experience in Custom Window & Door industry. Proficiencies in inventory control, sales, and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
H Window Company
08.2005 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Shipping Manager
H Window Company
08.2005 - Current
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Purchasing Agent
H Window Company
03.2005 - Current
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Worked closely with Cardinal IG and OldCastle Building Envelope to ensure in house production stays on target.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
Education
No Degree -
On The Job Learning
High School Diploma -
Ashland High School
Ashland, WI06.1994
Skills
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Cash Handling
- Exceptional telephone etiquette
- Quality Assurance
- Issue Resolution
- Product Knowledge
- Meticulous attention to detail
- Administrative Support
- Project Management
Timeline
Customer Service Manager
H Window Company
08.2005 - Current
Shipping Manager
H Window Company
08.2005 - Current
Purchasing Agent
H Window Company
03.2005 - Current
No Degree -
On The Job Learning
High School Diploma -
Ashland High School