Jason Pippin
Magnolia,DE
Summary
Proven Manager with a track record of enhancing customer satisfaction and streamlining operations at Pizza Delight by Giacomo. Excels in team leadership and operations management, significantly improving efficiency and employee engagement. Demonstrates exceptional decision-making and relationship-building skills, ensuring high-quality service delivery and operational excellence.
Overview
24
24
years of professional experience
Work History
Manager
Pizza Delight by Giacomo
06.2013 - 04.2023
- Managed and motivated 15 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory control, cash and credit control, and store opening and closing procedures.
- Maintained proper restaurant product levels and inventory controls for Giacomo's and organized backroom to facilitate effective ordering and stock rotation.
Manager
Sal's Pizza Gallery
10.2007 - 06.2013
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed and motivated employees to be productive and engaged in work.
Lead Cook
Pizza Delight by Giacomo
08.1999 - 10.2007
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Supervised line cooks to monitor food safety and order accuracy.
Education
High School Diploma -
Sussex Technical High School
Georgetown, DE05-1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
- Operations management
Timeline
Manager
Pizza Delight by Giacomo
06.2013 - 04.2023
Manager
Sal's Pizza Gallery
10.2007 - 06.2013
Lead Cook
Pizza Delight by Giacomo
08.1999 - 10.2007
High School Diploma -
Sussex Technical High School
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