Jason Pittman
Hickory,NC
Summary
For the last 10 years I have been in furniture manufacturing as a leather cutter. Don't get me wrong, its ok money but I am not a factory person. I really miss that connection you get with people through customer service. I've sold cars and worked a total of 17 years in restaurants after school. I am A+ Certified thru CompTia because I dabbled in remote working from home and the IT industry., Relocation is not an issue. I really feel like I'd be a good fit at this company and look forward to hearing from you.
Overview
19
19
years of professional experience
Work History
Help Desk Agent
Edwards Marketing
Charlotte, NC
06.2022 - Current
- Provided technical assistance to customers via telephone and email.
- Assisted in the setup of hardware, software, and network configurations.
- Troubleshot customer issues related to hardware, software, and networks.
- Resolved customer inquiries promptly and accurately.
- Created user accounts for new personnel and provided necessary training on usage.
- Performed system updates such as patching, security fixes.
- Verified service requests with customers to ensure correct information was collected.
- Maintained a knowledge base of commonly asked questions and their solutions.
- Logged all customer interactions in ticketing system for tracking purposes.
- Developed scripts and tools to assist in resolving common problems quickly.
Culinary Manager
Ruby Tuesday
Hickory, NC
05.2011 - 04.2013
- Developed menus, recipes and ordering systems to maximize efficiency in the kitchen.
- Managed a team of chefs, cooks and other kitchen staff; monitored performance and provided feedback for improvement.
- Ordered supplies such as ingredients, kitchen equipment and cleaning materials.
- Conducted regular meetings with staff to discuss changes in policies or procedures in the kitchen.
- Maintained records of all food production activities including sales figures, purchase orders and stock levels.
- Established a system for tracking customer complaints regarding food quality or service issues.
- Researched new products available from vendors to determine potential cost savings opportunities for the restaurant.
- Monitored employee attendance records to ensure compliance with company policies.
- Provided guidance on portion sizes, plate presentation and garnishing techniques.
Manager
Gepettos Pizza
Newton, NC
05.2006 - 04.2011
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
Education
Associate of Arts - Business Administration
CVCC
Hickory, NC05-1999
Skills
- Follow-up skills
- Training Others
- Team player
- customer service top notch
- team builder
- Golfer for 31 years
Affiliations
Golf and technology.
Timeline
Help Desk Agent
Edwards Marketing
06.2022 - Current
Culinary Manager
Ruby Tuesday
05.2011 - 04.2013
Manager
Gepettos Pizza
05.2006 - 04.2011
Associate of Arts - Business Administration
CVCC