Jason Pitts
Bossier City,LA
Summary
Dynamic and results-oriented professional leveraging a Top Secret Security Clearance and exceptional critical thinking abilities. Direct experience in help desk, intelligence, and background investigation. Excelled in complex data management, providing technical support and troubleshooting, providing timely updates and closure to client requests and issues. Fostered strong communication, ensuring organizational security and streamlining IT operations, security clearances, and mission critical data.
Overview
10
10
years of professional experience
Work History
Background Investigator
CACI International
Austin, Texas
06.2023 - Current
- Conducted in-depth interviews with subjects, witnesses, and other individuals to obtain information regarding case backgrounds.
- Reviewed investigative documents including police reports, court records, and other related materials.
- Verified subject's identity by collecting and analyzing personal data such as fingerprints, driver's license numbers, social security numbers.
- Organized and maintained detailed case files for all investigations conducted.
- Visited the subject's residence to verify residency status and conduct neighborhood canvassing.
- Utilized public databases to locate persons of interest or obtain additional background information on cases.
- Researched legal documents such as birth certificates, marriage licenses, divorce decrees, property records to determine facts relevant to investigations.
- Prepared comprehensive reports summarizing findings from each investigation conducted.
- Created and submitted reports regarding background investigations, highlighting special findings.
- Contacted references by phone and in person to validate information.
All-Source Intelligence Analyst
Army
Shreveport, United States
09.2014 - Current
- Deployed to Erbil Air Base Iraq Combat Zone 2020-2021 in support of Combined Joint Task Force - Operation Inherent Resolve
- Received Army Achievement Medal and Louisiana War Cross
- Platoon Sergeant and Non-commissioned Officer in charge of base defense intelligence cell during Operation Inherent Resolve
- Trained in SSR, T-SCIF Operations, and Visitor Access Control for SCIFs, Entry/Exit Inspection Program (EEIP), Transporting of SCI Courier, Courier Orders CONUS/OCONUS, Personnel Security, TEMPEST and RED/BLACK Separation (Hands-on), Basic SCIF Construction and SCIF Self Inspection Checklist overview
- Certified Intelligence, Surveillance and Reconnaissance Tactical Controller
- Medal for Exceptional Meritorious Service
- Drafted military and nonmilitary correspondence
- Sorted and routed incoming correspondence and messages
- Developed and led training programs in preparation for combat
- Trained in the use of tear gas and explosives
- Wrote office job descriptions and directives
- Served as custodian of classified documents
- To include teaching courses on disposing of classified material
- Prepared documents for destruction
- Operated and maintained satellite communications equipment
- To include - Command Post of the Future (CPOF), Distributed Common Ground System-Army (DCGS-A), Blue Force Tracking (BFT), One System Remote Video Terminal (OSRVT)
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills
- Expert in tactical and technical guidance
- Communicated urgent orders and directions effectively to team of 500 personnel
- Surveyed and analyzed terrain to determine optimum equipment placement and use
- Documented and processed classified materials
- Led fire team during infantry dismounted battle drills and situational training exercises
- Performed initial client assessment and analysis to begin research process
- Analyzed departmental documents for appropriate distribution and filing
Information Technology (Internship)
US Air Force
Bossier City, United States
- Referred major hardware and software problems and defective products to vendors or technicians for service
- Ensured proper image installation of software (Windows 7/10), cables, operating systems on laptop and desktop.
- This was performed during initial build of pc for deployment/replacement to customer
- Also identified and corrected performance issues when software did not install correctly
- Escalated unresolved issues to appropriate level. Used remedy ticketing system to ensure proper documentation of troubleshooting procedires and ticket resolution.
- Ensured proper release and maintenance of all systems
- Delivered and installed computers to customers
- To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications used by unit (Windows 7, Windows 10, Excel, Internet Explorer 11, Microsoft Mail, Skype and Microsoft Access and specialized software used by unit (Drafting and Simulator software)
- To assist all our users with any logged IT related incident when called upon
- Engaged in help desk to ensure customers solve and repair issues, escalating incidents to other support teams where necessary
- To accurately record, update and document requests using the IT service desk system
- To install and configure new IT equipment (laptops, desktops, keyboards, mice, dual monitors, iPhones and printers)
- To resolve incidents and upgrade different types of software and hardware
- To resolve incidents with printers, copiers and scanners
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- To be a highly motivated team player with the skills and ability to manage changing priorities
- To create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed
- Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes
- Proficient in administering work I-phones to enhance management operations
Education
Highschool Diploma -
Parkway Highschool
Bossier City, LouisianaIntelligence, Surveillance, and Reconnaissance Tactical controller -
ISR Tactical Controller
Special Security Representative Certified -
SSR
Applied Suicide Intervention Skills Training -
ASIST
General Industry Safety and Health -
OSHA
Skills
- Top Secret Security Clearance (TS/SCI)
- Installation of TS Equipment
- Troubleshooting
- Open Net and Class Net Enviromments
- Complex data management
- Organizational Security
- Critical thinking
- Strong Communication Skills
- Organized
- Detail-Oriented
- Customer Service
References
Available upon request.
Leadership Experience
- Platoon Sergeant for 2-108 Calvary Scouts Intelligence Cell
- Completed Basic Leadership Course (BLC) 10/01/XX
Communication Skills
- Prepared complex data analyst products to be briefed in multiple Commander Update Briefings to assist Colonels in their strategic planning/intent.
- Formed working and personal relationships with Iraqi, Dutch, German, Canadian, and Italian Security Forces to better understand the battlefield and increase potential of intelligence gathering.
- Conducted one on one counseling statements with multiple soldiers on analyzing their strengths and weaknesses for upcoming promotion opportunities and education.
- Trained Troop level groups in warrior skills and handling of classified information.
Accomplishments
- The Army Commendation Medal - 2021
- Combat Action Badge - 2021
- Inherent Resolve Campaign Medal - 2121
- Louisiana War Cross -2021
Timeline
Background Investigator
CACI International
06.2023 - Current
All-Source Intelligence Analyst
Army
09.2014 - Current
Information Technology (Internship)
US Air Force
Highschool Diploma -
Parkway Highschool
Intelligence, Surveillance, and Reconnaissance Tactical controller -
ISR Tactical Controller
Special Security Representative Certified -
SSR
Applied Suicide Intervention Skills Training -
ASIST
General Industry Safety and Health -
OSHA
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