Jason Pletcher

• Communicated with General Motors distribution centers and aftermarket suppliers to ensure timely procurement of necessary parts and materials.
• Maintained daily records of incoming and outgoing inventory transactions.
• Identify, verify, and procure all necessary electronic controls for vehicles with a specific ordering process with careful verification of model, serial, and vehicle identification numbers.
• Provided training for new staff on inventory control and ongoing tasks for parts sales utilizing our business management system.
• Engaged in continuous training to improve knowledge of automotive parts and systems.
• Maintained the parts department to better serve customer needs through over-the-counter transactions and shop orders.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and inventory records.
• Offered hands-on assistance to customers with a variety of options of add-on accessories.
• Ordered parts for customers, independent repair shops, and service departments for use in cars, SUV's and light duty trucks.
• Created an efficient quote method between sales, parts and service departments.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process using a new e-commerce program with General Motors.
• Organized and optimized parts shelving for better accessibility.
• Completed hazardous material training and follow best practices for handling automotive parts and accessories.

• Diagnosed fuel, mechanical and electrical issues and executed timely repairs to minimize downtime on everything from handheld outdoor equipment, ride-on machinery and up to 60 horsepower tractors.
• Conducted regular inspections and preventive maintenance on customer units to improve reliability during the upcoming seasons.
• Participated in continuous training at John Deere's training facilities.
• Troubleshooted electrical, mechanical, and software issues using specialized diagnostic tools through John Deere's Service Advisor software.
• Tested systems, noting issues and completing preventive maintenance.
• Completed comprehensive descriptions of all work performed.
• Unloaded freight and equipment from trailers daily.
• Identified parts on parts lookup software for quoting purposes for the customer.

• Identified, ordered and received correct replacement parts for many different manufacturers, including New Holland, Claas, Bush-Hog, and many more.
• Performed transactions with DIS business management systems with multi store inventories and transfers between stores.
• Maintained optimum stocking levels of parts during peak times of harvesting, tillage and mowing.
• Utilizing computer and dealer management systems for handling of all sales transactions.
• Maintained invoices and repair order sales of parts and other supplies.
• Prioritized tasks effectively during high-volume periods, especially during first cutting of hay season, ensuring all customers received prompt attention without sacrificing quality of service.
• Performed end-of-day reconciliation of parts sales, handling of all cash, credit card, and check deposits.

• Utilizing AGCO's parts catalogs in paper and on computer, identified, ordered, and received parts, and supplies for large agricultural equipment.
• Performed transactions with DIS business management systems with multi store inventory.
• Streamlined inventory management processes, ensuring timely availability of parts for operations. Maintained displays for planting and spraying supplies.
• Coordinated with vendors to secure competitive pricing and reliable delivery of crop spraying supplies and equipment.
• Analyzed inventory levels, identifying slow-moving items to optimize stock turnover rates and to prepare for new parts additions to inventory for new models.
• Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
• Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing with vintage equipment.
• During the off season, assisted in service departments with setup, heavy repairs on corn heads for combines, and fertilizer equipment powertrain repairs and adjustments.

Owned and operated part to full time outdoor power equipment dealership.

Full service on all-makes of power equipment and small tractors.

Sold and serviced several brands of mowers, chainsaws, and tractors.

Maintained a large inventory of repair parts and supplies.

Utilized a dealer management system for parts, sales and service.

• Operated machinery to ensure efficient production processes for gear and driveline parts with adherence to safety standards.
• Conducted quality inspections at recommended intervals to maintain product specifications and enhance overall quality control.
• Collaborated with team members to maximize model changeovers, minimizing downtime and optimizing efficiency.
• Maintained a safe work environment by enforcing safety protocols and conducting routine inspections of machining centers.
• Made sure that products were produced on time and are of good quality.
• Assembled axles and driveline components with extreme attention to detail.
• Operated forklifts for maintaining parts and materials for the assembly lines.

Diagnosed fuel, mechanical and electrical issues and executed timely repairs to minimize downtime on everything from handheld outdoor equipment, ride-on machinery and up to 35 horsepower tractors.

Conducted regular inspections and preventive maintenance on consumer and commercial customer's units to improve reliability for the mowing season.

Troubleshooted electrical, mechanical, hydraulic issues on small utility and lawn and garden equipment.

Tested systems, noting issues and completing preventive maintenance.

Completed comprehensive descriptions on work orders of all work performed.

Unloaded freight and equipment from trailers daily as needed.

Identified parts on parts microfiche, paper catalogs and started using the new Ford New Holland and Kubota parts lookup software on computer for quoting purposes for the customer shop technicians and over-the-counter customers for agricultural equipment.

Sold small outdoor power equipment to customers tailored to their specific needs.