Jason Pollack
Freeport,NY
Summary
I have a strong track record of enhancing team performance and maximizing customer satisfaction by strategically managing client expectations and implementing internal process improvements. In previous roles, I've successfully trained and mentored team members to promote a culture of cross-department collaboration and drove continuous process improvements with a focus on the client's experience with the organization.
I'm quite personable, and I demonstrate exemplary customer service & communication skills. I'm knowledgeable in tackling issues and concerns with poise while always seeking a favorable 'big-picture' outcome for the company. I'm looking to take a dedicated career as a client experience professional to the next level.
Overview
14
14
years of professional experience
Work History
Client Experience Manager
Carnegie Fabrics
10.2016 - Current
- Demonstrated expertise in building and maintaining strong client relationships within the A & D community. Proven ability to understand client/project needs, provide solutions, and ensure their satisfaction. Skilled at managing client expectations and fostering long-term partnerships to win repeat business.
- Effectively managed end-to-end order fulfillment process, including order entry, inventory coordination, and shipment tracking, resulting in 98% order accuracy rate and on-time delivery.
- Analyzed existing departmental processes, identified bottlenecks, and developed and implemented targeted solutions, resulting in increase in departmental efficiency.
- Coordinated with internal departments on implementation of new client business.
- Collaborated with upper management to improve customer service processes and support structures.
Client Service Representative
Total Wellness
01.2016 - 09.2016
- Helped a minimum of 50 clients daily with a positive attitude and focus on customer satisfaction.
- Responded to client calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases within Salesforce.
- Contributed to achieving team targets and KPIs by consistently meeting or exceeding performance goals.
- Collaborated with staff members to enhance client service experience and exceeded team goals.
Founder
Hungry 1-2-3 LLC.
07.2009 - 10.2015
- Created a multi-restaurant delivery and advertising service that at its peak included over 40 participating restaurants in Queens, NY, and Philadelphia, PA.
- Marketed service to prospective clients, negotiated contracts, and established operating terms to ensure profitability for both the restauranteur and my business.
- Interviewed, hired, and trained employees to provide best-in-class service to both our clients and their patrons alike.
- Successfully increased the delivery and take-out revenue for approximately 80% of all clients
- Directed guerilla marketing efforts to increase brand presence and sales within the client's delivery range.
- Created an online ordering portal that generated an additional revenue stream for clients
Education
High School Diploma -
Forest Hills High School
Forest Hills, NYNo Degree - Business Management
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Keen eye for identifying new business opportunities
- Improvement of workflow configuration and departmental processes
- Exceptional telephone etiquette and communication skills
- Self-Starter that emphasizes effective workflow management
- Proficient in Salesforce and various CRM software
- Experience working within both Microsoft and Adobe software suites
Timeline
Client Experience Manager
Carnegie Fabrics
10.2016 - Current
Client Service Representative
Total Wellness
01.2016 - 09.2016
Founder
Hungry 1-2-3 LLC.
07.2009 - 10.2015
High School Diploma -
Forest Hills High School
No Degree - Business Management
LaGuardia Community College of The City University of New York
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