Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jason Powell

Oskaloosa,IA

Summary

Collaborative help desk professional with experience in root cause analysis and improvement implementation, dedicated to enhancing the customer experience. Skilled in application support and user management for seamless operations. Experience with Oracle, MyPella, PQM, and Salesforce.

Overview

24
24
years of professional experience

Work History

Tech, IT Service Desk - SR

Pella Corporation
Pella, IA
10.2014 - Current
  • Provided support for PDSN applications, including account setups, and provisioning or deprovisioning of applications.
  • Monitored order progression and assisted with error resolution to facilitate order completion.
  • Collaborated with analyst to identify and address root causes, resulting in effective implementation of fixes and enhancements.

Computer Technician

Fellowship Bible Church Dallas
Oskaloosa, IA
01.2017 - 09.2022
  • Performed basic network troubleshooting and maintenance activities.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Created visually engaging presentations for staff to utilize in both regular services and special events.

Factory Production Worker

Pella Corporation
Pella, IA
05.2000 - 10.2014
  • Demonstrated proper usage of equipment to mitigate workplace hazards and prevent injuries.
  • Executed standard procedures and operated equipment to accomplish routine tasks in support of production requirements.
  • Carefully packaged finished products and prepared them for shipment.
  • Enhanced skills and knowledge through active participation in training sessions.
  • Utilized machinery to efficiently cut and stage parts for production lines.
  • Managed materials as a coordinator to ensure smooth production line operations

Education

Bachelor of Science - Information Technology

Kaplan University
Davenport, IA
08-2014

Skills

  • SLA response management
  • Incident Management
  • Application support
  • Remote Support
  • Active Directory
  • Software Installation
  • User Support
  • Account updating

Languages

English
Professional
Portuguese
Elementary

Affiliations

  • Content creator live streaming on Twitch as an Affiliate. Engaging and collaborating with others who are interested in gaming and computers.

Timeline

Computer Technician

Fellowship Bible Church Dallas
01.2017 - 09.2022

Tech, IT Service Desk - SR

Pella Corporation
10.2014 - Current

Factory Production Worker

Pella Corporation
05.2000 - 10.2014

Bachelor of Science - Information Technology

Kaplan University
Jason Powell