Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Powell

Alamogordo

Summary

Dynamic and goal-oriented professional with a proven track record at Tractor Supply Company, Total Management Systems, and Pino One LLC, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective communication and problem-solving skills. Reliable team player committed to delivering exceptional results in fast-paced environments. Has obtained the skill set and personal determination to excel in Management opportunities in both service and support of customers and guests.

Overview

10
10
years of professional experience

Work History

Sales Associate

Tractor Supply Company
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Guest Service Associate

Total Management Systems
06.2024 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Assisted guests with booking reservations, resulting in higher occupancy rates.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained accurate and up-to-date records of guest information.
  • Upheld hotel policies and procedures by providing high level of customer service.

Wildland Firefighter T2

Pino One LLC
10.2015 - 11.2024
  • Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
  • Enhanced wildfire containment by coordinating and executing strategic fireline construction.
  • Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
  • Improved crew safety through diligent hazard assessment and risk management during incidents.
  • Established water supplies, connected hoses and directed water onto fires.
  • Maintained readiness for rapid response by ensuring timely completion of required training certifications and qualifications updates.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Collaborated with interagency partners to share resources, knowledge, and strategies for more effective wildfire response.
  • Boosted situational awareness among firefighters through consistent monitoring of weather conditions and fire behavior patterns.
  • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
  • Assisted in the development of new firefighters by providing guidance and mentorship as a seasoned wildland firefighter.
  • Streamlined incident reporting processes with meticulous documentation of personnel hours, equipment usage, and costs incurred.
  • Assisted with regular maintenance of firefighting equipment.
  • Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.

Education

No Degree - Firefighter/Emt Certification

NMSU-A
Alamogordo, NM
05-2006

High School Diploma -

Cloudcroft High School
Cloudcroft, NM
05-2006

Skills

  • Customer service
  • Excellent people skills
  • Reliable and punctual
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Verbal/written communication
  • Positive and professional

Timeline

Sales Associate

Tractor Supply Company
07.2024 - Current

Guest Service Associate

Total Management Systems
06.2024 - Current

Wildland Firefighter T2

Pino One LLC
10.2015 - 11.2024

No Degree - Firefighter/Emt Certification

NMSU-A

High School Diploma -

Cloudcroft High School

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