Dynamic leader with a proven track record at Caldwell and Gregory, enhancing team performance and client satisfaction through strategic scheduling and exceptional problem-solving abilities. Spearheaded initiatives that significantly increased equipment uptime and fostered robust client relationships. Excelled in staff development, promoting a culture of safety and professionalism.
Overview
18
18
years of professional experience
Work History
Regional Field Service Manager
Caldwell and Gregory Laundry Professionals
11.2022 - 01.2025
Optimized resource allocation through careful analysis of staff skills, availability, and client requirements.
Maintained high safety standards within the team by enforcing company policies and ensuring proper equipment usage at all times.
Resolved escalations from customers diplomatically, effectively balancing the needs of both parties while upholding company values and reputation.
Increased equipment uptime by establishing preventive maintenance schedules and monitoring their adherence.
Liaised with other regional field service managers to share best practices and implement successful strategies across the organization.
Managed a team of field service professionals, promoting teamwork and collaboration for optimal results.
Developed training programs for field service technicians, leading to increased skill sets and higher job performance.
Spearheaded initiatives aimed at improving employee morale, such as recognition programs or team-building events that fostered a strong sense of company culture.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Led team of up to 17 service technicians over 4 states in field activities.
Regional Field Service Technician
Caldwell and Gregory Laundry Professionals
03.2018 - 11.2022
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new Laundry equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Operated hand tools and power equipment according to company safety procedures.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Followed safety procedures to avoid injuries in field.
Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Outside Sales Representative
Fastenal
08.2018 - 02.2019
Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Established new accounts through cold calling and personal visits to potential customers.
Emergency Medical Technician
Florence County EMS
02.2007 - 08.2018
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Education
Emergency Medical Technician -
Florence Darlington Tech
Florence, SC
High School Diploma - Agriculture Mechanics
South Florence High School
Florence, SC
Skills
Scheduling and planning
Staff training and development
Health and safety compliance
Field operations
Client relationships
Tool and equipment maintenance
Remote team management
Teamwork and collaboration
Customer service
Attention to detail
Problem-solving abilities
Multitasking
Active listening
Effective communication
Effective leader
Professionalism
Inventory control
Time management abilities
Accomplishments
2024 change management award
( awarded to the manager that has effectively managed a team through difficult times)