Jason Price
Grand Prairie
Summary
Dynamic Customer & Operations Support Supervisor at FORVIA Automotive Seating with a proven track record in troubleshooting and incident response. Expert in server installation and team collaboration, I enhanced system performance and minimized downtime through effective mentorship and operational best practices. Committed to safety and efficiency in high-demand environments.
Overview
13
13
years of professional experience
Work History
Customer & Operations Support Supervisor
FORVIA Automotive Seating
Simpsonville
12.2016 - 03.2026
- Managed and resolved high-volume ticket queues, ensuring accurate documentation and timely closure
- Partnered with technical teams to resolve escalations, enhancing system performance
- Train and mentor staff on systems, troubleshooting, and operational best practices
- Enforce safety standards and operational procedures in a production-critical setting
- Troubleshot hardware, system, and production issues, minimizing downtime in high-demand environments
Team Leader
Valeo Front End Module
Highland Park
07.2013 - 10.2016
- Collaborated with engineering and operations teams to sustain workflow and maximize uptime
- Supported safety, quality, and efficiency initiatives across team operations
- Troubleshot production equipment and system issues in real time, minimizing downtime
- Documented incidents and corrective actions, escalating complex technical problems to ensure timely resolution
Education
Associate of Applied Science - Computer Information Technology
Indiana Tech
Louisville, KYSkills
- Operational Coordination
- Operational Compliance
- Crisis Management
- Resource Optimization
- Documentation management
- Ticketing software
- Network Management
- Network Configuration
- Infrastructure Management
- System Deployment
- Break/fix troubleshooting
- Equipment Maintenance
- Risk Management
- Team Collaboration
Data Center Experience
- Performed rack & stack of servers and network devices
- Installed and managed fiber optic and copper cabling
- Executed power cycling, hardware swaps, and break/fix repairs
- Followed strict safety, ESD, and physical security procedures
- Used ticketing systems to track incidents, work orders, and resolutions
Timeline
Customer & Operations Support Supervisor
FORVIA Automotive Seating
12.2016 - 03.2026
Team Leader
Valeo Front End Module
07.2013 - 10.2016
Associate of Applied Science - Computer Information Technology
Indiana Tech