Jason Pruitt
Wilsonville,IL
Summary
Dynamic leader with proven expertise in project management and technical analysis honed at Kylan Computers. Excelled in branding and client relations, driving significant business growth. Skilled in fostering team unity and optimizing processes, achieving a notable increase in efficiency. Demonstrates exceptional interpersonal communication and a commitment to excellence.
Overview
21
21
years of professional experience
Work History
General Manager
Kylan Computers
06.2024 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Set up and maintained user accounts and client access.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
General Manager of Food Service
Little Caesars Pizza
02.2024 - 06.2024
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 13 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
General Manager of Operations
SUBWAY® Restaurants
08.2023 - 02.2024
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of new POS program.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
The Rike
01.2018 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Recruited, hired, mentored and trained [Number] staff on business procedures, policies, duties and customer care methods.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
Airborne Infantryman
United States Army
04.2004 - 11.2016
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Established defensive positions to protect against enemy forces.
- Utilized advanced tactics to engage and neutralize enemy combatants.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Maintained secure communication systems to relay information to and from command teams.
- Developed and executed emergency evacuation plans to increase preparedness and prompt response.
- Conducted pre-flight checks to determine safety and reliability of aircraft systems and equipment.
- Coordinated with team members to establish smooth operations and encourage teamwork.
- Assisted passengers to provide information on pre-flight safety briefings.
- Supervised expeditious movement of aircraft on flight decks, hangar decks and ashore.
- Coordinated rescue and recovery operations with airfield personnel, verifying all parties were informed of activity.
- Observed all safety regulations when working in or near hazardous zones.
- Assessed data gathered from aerial photographs and radar to determine potential terrorist activity and size and location of terrorist groups.
- Responded to emergency by administering first aid to passengers.
- Completed daily log book to track flight activity and maintain accurate records.
Education
Associate of Applied Science - Computer Science
Ivy Tech Community College of Indiana
Indianapolis, IN03-2004
Skills
- Branding
- Sales
- Advertising and marketing
- Employee scheduling
- Staff training/development
- Staffing
- Public relations
- Process automation
- Budgeting and cost control strategies
- Client account management
- Distribution management
- Quality management
- Product development
- Administrative skills
- Exceptional interpersonal communication
- Motivation
- Client relations
- Deadline oriented
- Expense control
- Business development
- Leadership and team building
- Sound judgment
- Human resources management
- Policy/program development
- Risk management
- Goal setting
- Process improvements
- Time management
- Relationship building
- Time and resource optimization
- Verbal and written communication
- Staff motivation
- Troubleshooting expertise
- Training and development
- Staff development
- Staff training
- Network testing
- Application software testing
- Help desk assistance
- Server installations
- Peripheral device installation
- Network security measures
- Computer configurations
- Issue diagnosis and resolution
- Software updates
- Advanced troubleshooting
- Electronic record integrity
- Wire pulling
- Network security
- IT security management
- Multi-line telephone set up
- HelpDesk support
- Problem replication
- Hardware troubleshooting
- Settings configuration
- Network configuration
- Virus removal
- Wireless networking
- Data recovery
- Troubleshooting and Diagnostics
- Server maintenance
- Installation and repair
- Desktop and laptop installations
- Quality assurance controls
- Network component installations
- Software installation
- Software feature demonstrations
- Software patching
- Issue tracking
- Valid Driver's license
- Printers and peripherals installation
- Operating system testing
- Project management
- Attention to detail
- Technical analysis
Timeline
General Manager
Kylan Computers
06.2024 - Current
General Manager of Food Service
Little Caesars Pizza
02.2024 - 06.2024
General Manager of Operations
SUBWAY® Restaurants
08.2023 - 02.2024
Operations Manager
The Rike
01.2018 - 08.2023
Airborne Infantryman
United States Army
04.2004 - 11.2016
Associate of Applied Science - Computer Science
Ivy Tech Community College of Indiana
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