Jason Purdy
Panama City
Summary
Adept at problem-solving and team leadership, I significantly enhanced client satisfaction and operational efficiency at DSI Security. My experience as a Police Detective with the City Of Springfield Police Department honed my critical thinking and communication skills, leading to high-profile case resolutions and fostering community trust.
Overview
16
16
years of professional experience
Work History
Operations Manager
DSI Security
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Account Manager
DSI Security
08.2022 - 08.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Police Detective
City Of Springfield Police Department
01.2015 - 05.2022
- Interrogated suspects using appropriate interview techniques to obtain crucial information for case resolution.
- Assisted victims of crimes by providing resources for support services and ensuring their rights were protected throughout the investigation process.
- Solved complex criminal cases by conducting thorough investigations and utilizing critical thinking skills.
- Collaborated with federal agencies on high-profile cases, resulting in successful arrests and convictions of dangerous criminals.
Police Officer
City Of Springfield Police Department
12.2008 - 01.2015
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Education
Bachelor Of Arts - Public Safety
Faulkner University
Montgomery, ALSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Account Manager
DSI Security
08.2022 - 08.2023
Operations Manager
DSI Security
06.2022 - Current
Police Detective
City Of Springfield Police Department
01.2015 - 05.2022
Police Officer
City Of Springfield Police Department
12.2008 - 01.2015
Bachelor Of Arts - Public Safety
Faulkner University
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