Jason Quandt
IT
Eagan,MN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
15
15
years of professional experience
Work History
I.T Support Specialist
Sportsman's Guide
05.2009 - Current
- Monitored systems in operation and quickly troubleshot errors.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware and granted system permissions to new employees.
- Installed and configured operating systems and applications.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Translated complex technical issues into digestible language for non-technical users.
- Researched and identified solutions to technical problems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Created user accounts and assigned permissions.
- Delivered onsite technical support for [Number] employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
Skills
- Account updating
- Videoconferencing
- Remote Support
- Security Protocols
- Laptop Servicing
- Software Upgrades
- User Training
- Tracking and Documentation
- Incoming Call Management
- Printer troubleshooting
- Remote Technical Support
- Help Desk Experience
Timeline
I.T Support Specialist
Sportsman's Guide
05.2009 - Current
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