Jason Quintana

Processing of vendor and e-commerce orders from start to finish. Customer support via phone to assist trouble shooting production. Quality control / quality assurance. RMA Authenticator and inspections reports generation. Rework specialist and new inventory engineer. Accounting management and billing / invoicing. Creator of SOP’s (standard operating procedures) as needed.

• Worked with customers to understand order requirements and provide exceptional service.
• Performed various administrative functions, including order pulling, order processing, data entry, order quality inspection, processing returns, special quotes, material purchasing, and shipping and receiving manager.
• Coordinated bookkeeping activities in QuickBooks (sales orders, purchase orders, receiving and invoicing)
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Worked with management to resolve daily problems, improve operations and provide exceptional customer service.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Responded to customer requests for products, services and company information.
• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Recorded and filed employee hours, salary, and annual evaluation information while maintaining strict confidentiality to protect sensitive data.
• Organized, sorted and checked associates input data against original documents.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Compiled weekly timesheets and paid hourly spreadsheets to support business operations and improve office organization.
• Evaluated source documents to locate information needed for each data entry field.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Corrected or reported any data entry error to prevent later issues such as duplication or data degradation.
• Added documents to file records and created new records to support filing needs.
• Ensured that all computer system information was accurate and up-to-date.
• Entered client information into databases quickly and with minimal errors.

• Configured hardware, devices and software to set up new work stations for employees.
• Removed and replaced malfunctioning components to correct hardware problems.
• Used unicenter service plus ticketing systems to manage and process support actions and requests.
• Answered support calls within seconds to minimize delays and subsequent abandoned calls.
• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
• Helped streamline repair processes and update procedures for support action consistency.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
• Responsible for new software programming and hardware roll out for CKE's broadband installation project.
• Compiled and accurately entered data for each customer encounter to record in system.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

• Executed billing trailers and recorded information in company databases.
• Assigned loading docks for trailers to be loaded and unloaded.
• Coached new employees on administrative procedures, company policies and performance standards.
• Performed general office duties, including answering multi-line phones and routing telephone calls.