Jason Ramirez
Highland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Floor Manager
Kona Grill
04.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
- Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Implemented customer feedback mechanisms, leading to enhanced service offerings.
- Managed staff scheduling to cover peak times effectively without overstaffing.
- Conducted regular performance reviews, identifying areas for improvement and setting achievable goals.
Main Bartender
The Garage Grill
04.2021 - 04.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Owner
Homestyle Hawaiian
09.2021 - 12.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
Manager
Homestyle Hawaiian
12.2016 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Car Wash and Detail Dispatcher
Mercedes Benz Of San Diego
10.2014 - 12.2016
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Education
Expert - Bartending And Mixology
Masters of Bartending
San Diego, CA07.2017
Skills
- Glassware Selection
- Alcohol Safety
- Expert Mixology
- Order Processing
- Flair Bartending
- Strong Communication
- Spirits Expertise
- Conflict Resolution
- Advanced Cocktail Knowledge
- Cleanliness Standards
- Upselling Strategies
- Menu Development
- Team Leadership
- Staff Training
- Efficient Multitasking
- POS System Operation
- Sales Techniques
- Drink Presentation
- Cash Handling
- Superior Customer Service
- Time Management
- Inventory Management
- Basic Food Preparation
- Event Coordination
- First Aid Certification
- Food Preparation
- Menu Memorization
- Payment Processing
- Food Service
Certification
- Certified Bartender and Mixologist Trainer, Masters of Bartending
Timeline
Floor Manager
Kona Grill
04.2024 - Current
Owner
Homestyle Hawaiian
09.2021 - 12.2021
Main Bartender
The Garage Grill
04.2021 - 04.2024
Manager
Homestyle Hawaiian
12.2016 - 04.2021
Car Wash and Detail Dispatcher
Mercedes Benz Of San Diego
10.2014 - 12.2016
Expert - Bartending And Mixology
Masters of Bartending
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