Jason Randolph
New River,AZ
Summary
Dedicated, multifaceted construction industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in problem solving, working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
GENERAL MANAGER - SOUTHWEST TERRITORY
ADAIR HOMES
01.2021 - Current
- Responsible for the overall success of the region including the oversight and support for Sales, Pre-Construction, Purchasing, Design, Construction and Warranty
- Facilitated the hiring, training and promotion of internal staff
- High level involvement with contracts, policies, and analyzing risk
- Ensure the regional team has ongoing training, support and commitment to adhere to company processes and procedures
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
AREA CONSTRUCTION MANAGER
TRILOGY BY SHEA HOMES
01.2015 - 01.2021
- Responsible to hire, onboard, supervise, train and support vertical operations team
- Worked closely with other departments to manage large warranty claims and litigation
- Oversaw and managed budget, schedule, trade relations, plans, specs, and community marketing collateral
- Facilitated weekly meetings with senior management, sales, design, and mortgage to ensure synergy bringing about and resolving any current challenges
- Confident with decision making skills in complex and escalated situations to develop win-win solutions
- Responsible for ensuring the timeliness and completion of homes on a 200+ per year building pace
- Helped to train and implement program in other mass-producing communities
CUSTOMER SERVICE MANAGER
TRILOGY BY SHEA HOMES
01.2008 - 01.2015
- Facilitated training in contracts, policies, and company processes and procedures
- Worked with a team of professionals to create new concepts and energy efficient standards
- Ensured the highest level of customer satisfaction is met
- Managed improvements of onsite health club, office building and HOA office
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Worked closely with legal department on risk analysis and litigation procedures
- Helped facilitate insurance claims on non-warranty related issus
Education
B.S. Advertising - Advertising
Northern Arizona University
Skills
Over 19 years in the construction industry with extensive background facilitating construction claims, damage assessments and cost estimations
Ability to accurately investigate warranty claims and provide fair and prompt service to customers with detailed reporting
Acute understanding of building materials, construction processes, engineering and estimating
Proven track record of successfully managing complex projects from inception to completion, ensuring they meet or exceed quality standards and adhere to strict timelines and budgets
Ability to assess and mitigate risks from unforeseen structural challenges to adverse weather conditions, and adept at identifying, evaluating, and devising effective solutions to these challenges
Broad background in contracts, analyzing policies, inclusions, exclusions, reservation of rights and settlement letters
Keen attention to detail, excellent communication skills, and the ability to make informed decisions under pressure
Excellent working knowledge of software programs including Microsoft Office, Build Pro, Salesforce, Compass, Business Objects, Power BI, and familiarity with Xactimate
Ability to train, motivate, lead and support co-workers
Extensive knowledge in purchasing, plan review, contracts, city requirements and inspections, safety, production, and customer service
References
References upon request
Training
- OSHA 30 Certified
- Rule 310 Comprehensive Cert
- Stephen Covey Seven Habits and 4DX
- First Aid / CPR Certified
- AZDRE #SA638981000
Timeline
GENERAL MANAGER - SOUTHWEST TERRITORY
ADAIR HOMES
01.2021 - Current
AREA CONSTRUCTION MANAGER
TRILOGY BY SHEA HOMES
01.2015 - 01.2021
CUSTOMER SERVICE MANAGER
TRILOGY BY SHEA HOMES
01.2008 - 01.2015
B.S. Advertising - Advertising
Northern Arizona University