Jason Randolph
Haughton,Louisiana
Summary
Results-oriented professional with extensive experience in industrial sales and account management. Known for strong problem-solving and communication skills, consistently achieving sales targets and enhancing customer relationships. Ready to leverage expertise to drive business growth and customer loyalty.
Overview
25
25
years of professional experience
Work History
Industrial Sales Representative
Industrial Supply and Service
Shreveport, Louisiana
11.2014 - Current
- Developed relationships with customers to understand their industrial supply needs.
- Conducted product demonstrations to educate clients on equipment and services.
- Managed sales presentations and proposals for key industrial accounts.
- Coordinated with suppliers to ensure timely delivery of products and materials.
- Resolved customer inquiries regarding product specifications and pricing options.
- Trained new sales staff on company policies and best practices in industrial sales.
- Responded promptly to customer inquiries regarding product features or availability.
- Monitored competitor activity in order to stay ahead of industry trends.
- Maintained accurate records of all contacts with customers and prospects.
- Researched and identified new business opportunities in the industrial sector.
- Advised customers on best practices for utilizing company products.
- Negotiated contracts with potential buyers.
- Demonstrated leadership by conducting sales presentations, directing sales calls, managing contract negotiations and executing sales contracts.
- Developed and maintained relationships with industrial customers.
Account Manager
Locals Love Us
Shreveport, Louisiana
08.2012 - 11.2014
- Built and maintained strong relationships with clients through regular communication.
- Presented advertising proposals to clients, highlighting key benefits and features.
- Upsold advertising packages and options to customers by making outbound sales calls.
- Set up meetings with potential clients to discuss advertising solutions.
- Prepared presentations and proposals for prospective customers.
- Prospected and cold-called customers to develop new sales leads.
Credit Union Branch Manager
Carter Federal Credit Union
Haughton , LA
07.2010 - 08.2012
- Managed daily branch operations and ensured compliance with credit union policies.
- Supervised staff performance and provided training on customer service techniques.
- Developed strategies to enhance member engagement and satisfaction at the branch.
- Implemented financial products and services to meet member needs effectively.
- Oversaw the branch budget and monitored expenses for operational efficiency.
- Collaborated with senior management to align branch goals with organizational objectives.
- Resolved member inquiries and complaints to maintain high service standards.
- Conducted regular audits to ensure adherence to regulatory requirements and policies.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Participated in community events to promote brand awareness.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Bank Branch Manager
Chase Bank
Monroe, LA
02.2007 - 07.2010
- Managed daily branch operations and ensured compliance with regulations.
- Led a team of banking professionals to enhance customer service quality.
- Trained staff on new banking products and services for customer engagement.
- Oversaw cash management processes and maintained accurate financial records.
- Evaluated employee performance and provided constructive feedback regularly.
- Fostered strong relationships with clients to promote loyalty and retention efforts.
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
- Ensured compliance with banking regulations and internal procedures.
- Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
- Conducted regular meetings with employees to discuss goals and performance issues.
- Organized training sessions for new employees on proper banking procedures and regulations.
- Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.
- Maintained confidentiality of all banking records and transactions.
- Analyzed financial statements, loan applications, and credit reports to determine customers' eligibility for loans.
- Initiated sales campaigns to increase deposits and loan products in the branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Grew business banking relationships through proactive outreach.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Assistant Branch Manager
Wells Fargo Financial
Bossier City, Louisiana
06.2002 - 02.2007
- Assisted in daily branch operations and customer service management.
- Facilitated training sessions for new employees on branch procedures.
- Evaluated loan applications for creditworthiness and compliance with regulations.
- Advised clients on mortgage options and financial products suitable for their needs.
- Collaborated with underwriters to streamline loan approval processes and documentation.
- Educated clients on loan terms, interest rates, and repayment options effectively.
- Assisted in resolving client inquiries and concerns throughout the loan process efficiently.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Conducted outbound calls to prospective clients, promoting products and services.
- Utilized CRM software to track interactions and manage customer information.
Assistant Store Manager
Sherwin Williams
Natchitoches, Louisiana
07.2000 - 06.2002
- Managed inventory levels through regular stock assessments and restocking processes.
- Trained new employees on store policies and customer service standards.
- Assisted in the development of promotional displays to enhance product visibility.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored sales performance and identified opportunities for improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coordinated with vendors to secure product availability at competitive prices.
Education
Bachelor of Science - Marketing
Louisiana Tech University
Ruston, LA05-2000
Skills
- Customer relationship management
- Contract negotiation
- Product demonstration
- Sales presentations
- Market research
- Account management
References
References available upon request.
Timeline
Industrial Sales Representative
Industrial Supply and Service
11.2014 - Current
Account Manager
Locals Love Us
08.2012 - 11.2014
Credit Union Branch Manager
Carter Federal Credit Union
07.2010 - 08.2012
Bank Branch Manager
Chase Bank
02.2007 - 07.2010
Assistant Branch Manager
Wells Fargo Financial
06.2002 - 02.2007
Assistant Store Manager
Sherwin Williams
07.2000 - 06.2002
Bachelor of Science - Marketing
Louisiana Tech University