Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Professional Services
blueBriX
02.2023 - Current
Primary point of contact for strategic business relationships both internal to blueBriX and with external client consulting
Collaboration with executives to develop strategies towards key business objectives through the use of existing technology or development of new technology
Leader of software development teams and process from client problem statement through implementation using fit for use methods including AGILE and waterfall
Skilled at handling multiple simultaneous unrelated projects ranging from 200 hour implementations through 20,000 hour transformations
Highly adept at transforming broad strategies into an actionable strategic pipeline aligned to business needs and use cases by communicating with stakeholders to understand problems, goals, timeline and financial impacts
Broad understanding of current and emerging technologies with a keen eye for out of box thinking
Experience with integration of specialized equipment with cloud SaaS applications including AWS hosted services and API data exchange between applications
High emotional intelligence to foster trust and empathy for positive interpersonal interaction
Skilled at navigating interactions between highly introverted developers and highly extroverted clients for successful outcomes
Owner of client support including triage and resolution of bugs along with training of new developments
Set, monitor, and manage to KPI’s related to financial and operational metrics including increase of revenue by 10%
Regular presentation of project status, risk review, financial performance, and growth opportunities to internal executives and external executives
Continual internal process review and efficiency opportunities which has resulted in a reduction of effective time by 15%
Internal and external planning and response to critical failures including stakeholder communication and post mortem RCA review.
Director of Operations and Informatics
Sanford World Clinics
08.2020 - 01.2023
Management of teams in four countries fostering positive dynamics while understanding unique cultural backgrounds
IT subject matter expert for overseeing operational growth of 9 partnerships on 5 continents
Trusted subject matter expert and leader collaborating with operational and clinical leaders to increase documentation accuracy reducing insurance claim denials average to under 1% for 48k+ annual claims
Use and implementation of new technology to assist operational efficiency resulting in reduction of annual losses by 10% over four years
Ownership of business intelligence platform including the creation and management of data lake containing over 1 million clinical encounters and patient records
Lead operational staff in review of opportunity areas to create revised workflows, identification of KPI’s, and creation of reporting to monitor KPI’s
Implemented new workflows and software transform pharmacy and clinical supply management from paper based to electronic procurement and fulfillment successfully reducing product leakage by 15% and reducing out of stock items by 40%
Stakeholder engagement to create government requirement reporting
Lead stakeholders through the software development process from requirement writing through product delivery
Planning and management of network to facilitate communication and application between clinics and business offices.
Technology Solutions Program Manager
Sanford World Clinics
05.2014 - 08.2020
Deployment of computer based medical record system in 5 critical care centers and over 20 clinics in Ghana
Implemented one of the first multi-clinic electronic claim submissions in cooperation with the national health insurance of Ghana
Managed planning of medical, HR, and financial platform consolidation for clinic group in New Zealand
Managed training platform implementation for partner health group in Vietnam
Liason between IT and other business units for system emergency response team handling natural, operational, and technology disasters.
Personal Systems Project Manager
Sanford Health
06.2008 - 05.2014
Managed tech team installing computers and supporting equipment in 46 hospitals and over 200 clinics across 6 states
On budget and on time project delivery up to $1MM
Partnered with other IT teams, clinical leadership, and business executives to develop strategies for technology needs, create a budget, manage installation, and implement a support plan to deliver repeated successful rollouts of the EPIC medical record system
Established rolling two year roadmap to create project plans against
Lead IT representative to business partners providing regular project status reporting to internal and external stakeholders.
Education
BA in Computer Information Systems -
Augustana University
05.2006
Skills
Leadership
Teamwork
Customer Service
Problem-Solving
AGILE
Vendor Management
Data Analytics
Cloud Platforms, SaaS, PaaS
Stakeholder Engagement
Operations Management
Customer Satisfaction
Schedule Management
Sales Support
Fiscal Management
Customer Service
Staff Management
Process Improvement
Project Planning
Budget Management
Employee Development
Emergency Response
State
GA
Certificates And Awards
ITIL Foundations (2019)
South Dakota Emergency Preparedness Excellence (2020)
City
Decatur
Hobbies and Interests
Weightlifting
Aviation
Home automation
Certification
ITIL Foundations, PeopleCert
Timeline
Director of Professional Services - blueBriX
02.2023 - Current
Director of Operations and Informatics - Sanford World Clinics
08.2020 - 01.2023
Technology Solutions Program Manager - Sanford World Clinics
05.2014 - 08.2020
Personal Systems Project Manager - Sanford Health
06.2008 - 05.2014
Augustana University - BA in Computer Information Systems,
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