Jason Ratcliff
Jackson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating a pleasant work environment.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
Jackson Hole Golf and Tennis Club
05.2024 - Current
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Bartender Shift Manager/Cook Shift Leader
Black Fox Lodge
04.2023 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bartender
Anakeesta
03.2022 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Helped management plan and serve bar menu exceeding customer expectations.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
Artist Logistic/Transportation Specialist
Soundslinger, LLC.
06.2011 - 03.2020
- Collaborated with logistics personnel for efficient scheduling and dispatching of vehicles, maximizing the utilization of resources.
- Guaranteed safe and on-time artist arrival by closely monitoring passenger and route safety and enforcing regulations.
- Established contingency plans for unforeseen circumstances such as inclement weather or road closures, ensuring minimal disruption to daily operations when faced with challenges outside our control.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Successfully managed A List music artists across 7 major, U.S. Festivals.
Tour Bus Driver Fall Tour
Honey Island Swamp Band
08.2016 - 09.2016
- Maintained a clean and well-organized vehicle by performing regular inspections, cleaning, and minor maintenance tasks.
- Adapted driving techniques according to weather conditions or road construction projects to ensure a smooth ride for passengers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Ensured timely arrival at all destinations by adhering to established schedules and planning efficient routes.
- Navigated through heavy traffic conditions while maintaining safety precautions and following all local laws and regulations.
- Enhanced overall tour experience for passengers by accommodating unique requests or providing insider tips on local attractions and events.
- Operated large vehicles in difficult urban and rural conditions.
- Inspected bus for any mechanical issues before departure.
Ticketing Supervisor
New Orleans Jazz And Heritage Festival
04.2011 - 05.2016
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Fostered excellent working relations with concert promoters, other internal departments and high-profile clients, regularly planning and coordinating large events.
- Monitored front areas so that questions could be promptly addressed.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Assisted with special event planning and execution, ensuring successful coordination between multiple stakeholders within tight deadlines.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
Stage Manager
Pokey's Music Hall
06.2008 - 03.2011
- Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
- Sound/Lighting engineer.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Enforced safety measures due to potential stage equipment hazards.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Bar Manager/Kitchen Manager
Willie's Deli
09.2006 - 06.2008
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Bar Manager (Tarpon Bar)
Useppa Island Club
08.2005 - 08.2006
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Enhanced team productivity through effective scheduling and task delegation.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bar Manager/Dock(Hotel) Clerk
Cabbage Key
07.2002 - 07.2004
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Consulted with managers to organize special events and promotions.
- Oversaw food preparation and monitored safety protocols.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Bartender
Jenkins Deli
01.1998 - 06.2002
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Tour Manager/Tour Bus Driver
Kings Of The Killerfish/Ridge Farm Band
09.1996 - 12.1997
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Assessed risks associated with various destinations and activities as part of safety protocols implementation.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Optimized scheduling of activities based on group dynamics which enhanced overall travel experience.
- Coordinated accommodations for crew and tour transportation between destinations.
- Identified issues, analyzed information and provided solutions to problems.
- Adapted driving techniques according to weather conditions or road construction projects to ensure a smooth ride for passengers.
- Navigated through heavy traffic conditions while maintaining safety precautions and following all local laws and regulations.
- Operated large vehicles in difficult urban and rural conditions.
- Maintained a clean and well-organized vehicle by performing regular inspections, cleaning, and minor maintenance tasks.
Civil Engineering Technician
Tennessee Department Of Transportation
02.1993 - 08.1996
- Contributed to successful project completions by providing accurate technical support, calculations, and documentation.
- Looked over proposed plans and project sites to coordinate layouts and site maps.
- Tested materials and tools for projects requiring special considerations.
- Planned field surveys to locate new sites.
- Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
- Tested soils and materials to determine foundation strength.
- Participated in continuing education opportunities such as workshops or seminars to stay updated on industry trends and best practices, ultimately benefiting project outcomes.
- Inspected project sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
- Attended seminars and trainings offered by company to build knowledge and improve skills.
- Optimized construction processes by conducting regular site visits to monitor progress and ensure compliance with design specifications.
- Read blueprints and schematics to interpret building plans.
- Managed subcontractor relationships to ensure timely delivery of materials and services, contributing to the on-time completion of numerous projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Bartender/ Saute Cook
Red Lobster
04.1991 - 01.1993
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Science - Computer Technology
Electronic Computer Programming College
Chattanooga, TN05.1998
No Degree - Environmental Science/Soil Biology And Erosion
Chattanooga State Community College
Chattanooga, TN05.1993
No Degree - Pre-Medicine/Music
East Tennesee State
Johnson City, TN05.1991
High School Diploma -
Bradley Central High School
Cleveland, TN05.1989
Skills
- Team Leadership
- Elegant food plating
- Liquor, beer, and wine knowledge
- Food Running
- ABC standards
- Portion Control
- Budget Administration
- Organizational ability
- Service Delivery Management
- POS Terminal Operation
- Critical Thinking
- Back of House Management
- Waste Reduction
- Recipes and menu planning
- Equipment management
- Grounds Maintenance
- Plant Knowledge
- Tractor Operation
- Vehicle Maintenance
- Equipment Repair
- Stormwater Management
- Concrete Technology
- Erosion Control
- Project Planning
Certification
- Food Safe Certification
- Tennessee ABC Certification
- Concrete plant/roadway/laboratory Certification
- Asphalt plant/roadway/laboratory Certification.
Timeline
Assistant Food and Beverage Manager
Jackson Hole Golf and Tennis Club
05.2024 - Current
Bartender Shift Manager/Cook Shift Leader
Black Fox Lodge
04.2023 - Current
Bartender
Anakeesta
03.2022 - 03.2023
Tour Bus Driver Fall Tour
Honey Island Swamp Band
08.2016 - 09.2016
Artist Logistic/Transportation Specialist
Soundslinger, LLC.
06.2011 - 03.2020
Ticketing Supervisor
New Orleans Jazz And Heritage Festival
04.2011 - 05.2016
Stage Manager
Pokey's Music Hall
06.2008 - 03.2011
Bar Manager/Kitchen Manager
Willie's Deli
09.2006 - 06.2008
Bar Manager (Tarpon Bar)
Useppa Island Club
08.2005 - 08.2006
Bar Manager/Dock(Hotel) Clerk
Cabbage Key
07.2002 - 07.2004
Bartender
Jenkins Deli
01.1998 - 06.2002
Tour Manager/Tour Bus Driver
Kings Of The Killerfish/Ridge Farm Band
09.1996 - 12.1997
Civil Engineering Technician
Tennessee Department Of Transportation
02.1993 - 08.1996
Bartender/ Saute Cook
Red Lobster
04.1991 - 01.1993
Associate of Science - Computer Technology
Electronic Computer Programming College
No Degree - Environmental Science/Soil Biology And Erosion
Chattanooga State Community College
No Degree - Pre-Medicine/Music
East Tennesee State
High School Diploma -
Bradley Central High School
- Food Safe Certification
- Tennessee ABC Certification
- Concrete plant/roadway/laboratory Certification
- Asphalt plant/roadway/laboratory Certification.
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