Jason Ratliff
New Ipswich,NH
Summary
Very excited to submit my resume and hopefully join your team. Thank you for your consideration.
Overview
25
25
years of professional experience
Work History
Grocery Store Clerk
Sonny's Market
09.2023 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
Author
Self Employed Writer
07.2013 - 09.2023
- Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
- Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
- Overcame writer''s block with creative problem-solving techniques that led to breakthroughs in plot development or character creation.
- Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
Bank Branch Manager
Astera Credit Union
09.2012 - 07.2013
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Debt Collections Officer
Portland Federal Credit Union
05.2008 - 09.2012
- Increased collection of outstanding payments within personal finance department as individual contributor in collections process.
- Reduced delinquency rates by initiating proactive communications with debtors and offering tailored payment solutions.
- Achieved consistently high recovery rates through persistence in communication efforts and skillful negotiation tactics.
- Worked closely with the legal department on escalated cases, ensuring timely resolution of complex collection matters.
Shift Manager
McDonalds
08.1999 - 01.2006
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Home Health Care Aide
Private Contract
09.2005 - 12.2005
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
Substance Abuse Therapist
Genesis House
05.2005 - 09.2005
- Increased client retention in treatment programs by cultivating a supportive and non-judgmental therapeutic environment.
- Improved client understanding of the importance of medication compliance in maintaining sobriety and preventing relapse.
- Evaluated client progress through regular assessments, adjusting treatment approaches as needed for optimal outcomes.
- Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethical standards.
- Conducted group therapy sessions, facilitating constructive discussions on addiction-related topics among diverse clientele.
- Documented clinical notes accurately and promptly, maintaining thorough records of client progress within regulatory guidelines.
- Enhanced client recovery by implementing evidence-based therapy techniques and individualized treatment plans.
Occupational Therapy Intern
Stepping Stones
09.2004 - 01.2005
- Supported mentorship opportunities by sharing knowledge with fellow interns, promoting professional growth within the team.
- Restocked facility supplies and set up treatment rooms.
- Improved patient engagement levels through the utilization of creative and adaptive therapeutic activities tailored to individual interests and abilities.
- Collaborated closely with clinical staff in creating resources that educate clients on techniques they can implement at home to complement their ongoing therapies.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Enhanced patient outcomes by implementing individualized and evidence-based occupational therapy interventions.
- Contributed to increased client satisfaction by providing compassionate, client-centered care throughout their treatment journey.
- Provided thorough evaluations and assessments to accurately determine patient needs and establish appropriate goals.
Occupational Therapy Student
Sunbridge Care and Rehab
09.2004 - 01.2005
- Educated patients and families on strategies for daily living, increasing independence and quality of life.
- Cultivated strong relationships with clinical supervisors throughout fieldwork placements, receiving constructive feedback that led to increased competence as an emerging practitioner.
- Collaborated with interdisciplinary teams for comprehensive patient care, improving overall health and wellbeing.
- Enhanced patient outcomes by developing personalized treatment plans tailored to individual needs and goals.
Home Health Aide
Right At Home
05.2004 - 01.2005
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
After-School Care Provider
Newmarket Elementary School
09.2001 - 09.2002
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
- Ensured timely pick-up of children from their classrooms at dismissal time, maintaining punctuality across the program schedule.
- Provided emotional support when needed, helping students navigate through challenging personal issues while fostering resilience and coping skills development.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
- Improved student behavior by implementing clear expectations and consistent consequences for misconduct.
- Assisted with snack preparation, adhering to proper food handling guidelines for healthy meals during after-school hours.
Education
Bachelor of Science - Occupational Therapy
University of New Hampshire
Durham, NH05.2005
Skills
- Cleanliness and Organization
- Store maintenance
- Promotional support
- Stocking shelves
Timeline
Grocery Store Clerk
Sonny's Market
09.2023 - Current
Author
Self Employed Writer
07.2013 - 09.2023
Bank Branch Manager
Astera Credit Union
09.2012 - 07.2013
Debt Collections Officer
Portland Federal Credit Union
05.2008 - 09.2012
Home Health Care Aide
Private Contract
09.2005 - 12.2005
Substance Abuse Therapist
Genesis House
05.2005 - 09.2005
Occupational Therapy Intern
Stepping Stones
09.2004 - 01.2005
Occupational Therapy Student
Sunbridge Care and Rehab
09.2004 - 01.2005
Home Health Aide
Right At Home
05.2004 - 01.2005
After-School Care Provider
Newmarket Elementary School
09.2001 - 09.2002
Shift Manager
McDonalds
08.1999 - 01.2006
Bachelor of Science - Occupational Therapy
University of New Hampshire
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