Jason Ratliff
New Ipswich,NH
Summary
Earnestly seeking a meaningful career where I can offer my experience, empathy, and compassion to help persons through financial difficulty.
Overview
27
27
years of professional experience
Work History
Direct Care Aide
Eminence Home Care
Manchester, NH 03102
09.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained accurate records of client care and progress.
- Communicated effectively with healthcare professionals regarding client needs.
- Provided empathetic care and volunteered unpaid time to assist clients with their healthcare needs.
Grocery Clerk
Sonny's Market
New Ipswich, NH 03071
09.2023 - 09.2024
- Assisted customers in locating products, enhancing overall shopping experience.
- Managed inventory levels, ensuring shelves remained fully stocked and organized.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Implemented product displays to promote seasonal items and increase sales visibility.
Author & Ghostwriter
Self-employeed
New Ipswich, NH 03071
07.2014 - 09.2023
- Developed engaging content across multiple genres to attract diverse readership.
- Conducted thorough research to ensure accuracy and credibility of published works.
- Collaborated with editors to refine manuscripts, enhancing overall quality and coherence.
- Designed marketing strategies to promote books through various online platforms and social media.
- Published two personal novels.
- Successfully completed ghostwriting for 11 full sized novels.
Branch Manager
Astera Credit Union
Lansing, MI 48911
09.2012 - 07.2013
- Oversaw daily branch operations, ensuring compliance with regulatory requirements and organizational policies.
- Developed and implemented strategic initiatives to enhance member services and improve operational efficiency.
- Trained and mentored staff, fostering a high-performance culture focused on customer satisfaction and team collaboration.
- Analyzed performance metrics to identify areas for improvement, driving process enhancements across branch operations.
- Cultivated relationships with community stakeholders, promoting brand visibility and outreach initiatives for member engagement.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Consistently set goals and maintained a great degree of success in achieving said goals.
- Treated all members and professionals with a great deal of empathy and respect.
Senior Debt Collector
Portland Federal Credit Union
Portland, MI 48875
05.2008 - 09.2012
- Oversaw collections process to ensure compliance with federal regulations (such as FDCPA) and organizational policies.
- Mentored junior representatives, enhancing team performance and knowledge of collection strategies.
- Implemented process improvements that increased efficiency in debt recovery operations.
- Analyzed member accounts to develop tailored repayment plans, improving overall recovery rates and building rapport and trust with members.
- Delinquency Committee meetings with senior management took 6 hours to complete when I started in 2008, and took 30 minutes to complete when I left in 2012.
- Chargeoffs went from $150,000 a month in 2008 to $75,000 a month when I left in 2012.
- Spent two years training for a promotion and enrolled in classes such as Leadership Development.
- Provided a great deal of empathy and 'thinking outside of the box' to find best solutions for the members and credit union.
- Made it a top priority to succeed in working efficiently and always remaining punctual.
Law Student
Thomas M. Cooley Law School
Lansing, MI 48911
04.2007 - 09.2008
- Researched case law and legal precedents to support simulated briefs and arguments.
- Analyzed complex legal documents for accuracy and compliance with statutory requirements.
- Drafted motions, pleadings, and memoranda to assist in litigation processes (simulated through moot court).
- Collaborated with faculty on legal research projects, enhancing academic publications' quality.
Occupational Therapy Intern
University of New Hampshire
Durham, NH 03824
01.2007 - 03.2007
- Assisted in developing personalized treatment plans for diverse patient populations.
- Conducted assessments to evaluate patients' progress and adapt therapy strategies.
- Collaborated with interdisciplinary teams to enhance patient care and rehabilitation outcomes.
- Documented patient interactions and therapy sessions in compliance with regulatory standards.
Swing Manager
McDonald's
Several Locations
08.1999 - 12.2006
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Managed inventory levels, ensuring adequate stock while minimizing waste.
Education
Bachelor of Science - Occupational Therapy
University of New Hampshire
Durham, NH 0382405-2005
Associate of Arts - Ministry
United Christian Ministry Institute
Columbia City, IN 4672504-2002
High School Diploma -
Keene High School
Keene, NH 0343105-2001
Skills
- Elderly care
- Compassionate caregiving
- Housekeeping tasks
- Emotional support
Timeline
Direct Care Aide
Eminence Home Care
09.2024 - Current
Grocery Clerk
Sonny's Market
09.2023 - 09.2024
Author & Ghostwriter
Self-employeed
07.2014 - 09.2023
Branch Manager
Astera Credit Union
09.2012 - 07.2013
Senior Debt Collector
Portland Federal Credit Union
05.2008 - 09.2012
Law Student
Thomas M. Cooley Law School
04.2007 - 09.2008
Occupational Therapy Intern
University of New Hampshire
01.2007 - 03.2007
Swing Manager
McDonald's
08.1999 - 12.2006
Bachelor of Science - Occupational Therapy
University of New Hampshire
Associate of Arts - Ministry
United Christian Ministry Institute
High School Diploma -
Keene High School