Jason Ray
Citrus Heights,CA
Summary
Store Leader with deep experience working in various retail verticals. Possess nine years of performance excellence in employee development and training, business reports and creating customer-focused atmospheres. Ideally suited to direct employees, manage inventory and deliver cost savings. Uniquely skilled at motivating sales teams to produce high-volume revenue results. Strong abilities in business operations, work-force scheduling and customer satisfaction. I bring a strong work ethic and a positive attitude that contribute to a collaborative and productive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Leader
Quick Quack Car Wash
07.2024 - Current
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Service Expert
24 Hour Fitness
07.2023 - 07.2024
- Handled sales paperwork and payments with high degree of accuracy to minimize record keeping errors, including managing 60-80 phone calls per day. Scheduling 6-8 in person appointments for the following business day.
- Navigated multiple computer systems expertly to handle customers' sales and service needs including CRM, and Salesforce.
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Maintained the retail captain position where I was asked to handle all inventory orders, track shipments, minimize shrink, and maximize profitability.
Forklift Operator
Costco Wholesale Inc.
05.2019 - 07.2023
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Unloaded materials and goods at designated locations for best project availability.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely in congested and confined areas using dexterity and proper technique.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Completed cycle counts and monthly inventory.
Full Time Teller
BMO Harris Bank
04.2016 - 09.2016
- As a teller my responsibilities included opening the branch with conducting cash drawer opening procedures after clocking in and checking the premises for intrusions
- Next I would check the ATM from the night before drops and collect and document those deposits
- After this it was time to prepare for the first customers of the day where I conducted daily transactions such as processing cashier's checks,and money orders
- Also cashing checks, depositing checks, withdrawing transactions and answering or assisting guests with any questions or concerns
- It was also important to lead customers towards the personal bankers when inquiring about opening any sort of account with us
- During closing procedures it was important to conduct the vault audit, and ensure the cash drawers are counted out with precision and accuracy
- Locking everything up at the end of the day before leaving.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Highschool Diploma -
Oviedo High School
Oviedo, FLCollege Attendance -
Sacramento State University
Skills
- Fast Learner
- Task Delegation
- Employee Management
- Customer Relationships
- Team Development
- Loss Prevention
- Microsoft Office Suite
- Sales Coaching
- Recruiting and Hiring
- Store operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved employee issue which led to a positive outcome.
- Led the district for the entire month of July at Quick Quack Car Wash for conversion rate percentage with a whopping 25%.
- Sold over 75,000.00$ in personal training sales one first contact with new customers at 24 Hour Fitness over the span of just one year.
Sports
Love playing all sports, and enjoy outdoor activities like basketball, swimming, soccer, hiking, cycling, and more! Fun fact I have even been skydiving from 14,000 ft up!
Timeline
Assistant Store Leader
Quick Quack Car Wash
07.2024 - Current
Sales Service Expert
24 Hour Fitness
07.2023 - 07.2024
Forklift Operator
Costco Wholesale Inc.
05.2019 - 07.2023
Full Time Teller
BMO Harris Bank
04.2016 - 09.2016
Highschool Diploma -
Oviedo High School
College Attendance -
Sacramento State University